Custimer Service

I jUST have to let you know that I have BeeN a customer of this Bank for 28 and have never never never had such  a problem getting through to anyone on the phOne.  This morning I was on hOLD FOR  over 2 hours tryiNg to get an issue resolved only tO be transfer the minute  TJE  person pIcked up the phone.  I have waited another 1 and 45 mInutes on that line.  That IS CRAZY how  ARE PEOPLE SUPPOSED TO GEt  ISSUED  RESOLVEd durINg the day with a wait time of Over  three hours.  THIS TOTALLY UNACCEPTABLE AND YOU HAVE JUST LOST A CUSTOMER.  WHEN THERE IS AN ISSUE AND YOU NEED HELP IN GETTIMG IT RESOLVED YOU SHOULD HAVE PEOPLE TO TAKE CARE OF IT.  I WORK IN CUSTOMER SERVICE AND IF OUR CUSTEROMER STAYED ONTHE LINE FOR THAT SMOUNT OF TIME WE WOULD BE OUT IF BUSINESS.