Irresponsible personnel
Complaint
Daniel Mace
Country: United States
I recently purchased a new pair of glasses from a LensCrafterts store at the Brass City Mall in Waterbury CT. The frames I ordered were fine, owever it took them 4 tries to get my lenses correct. I had to return to the store every time to get the lenses fixed.
What was upsetting is that the personnel I spoke with did not seem to care that I had no glasses all these days. I also spoke to many people while waiting at the counter who were also waiting for the lenses to be fixed and were not happy with the service as well.
I spoke to the store manager but she didn't care. Please take your money somewhere else.
What was upsetting is that the personnel I spoke with did not seem to care that I had no glasses all these days. I also spoke to many people while waiting at the counter who were also waiting for the lenses to be fixed and were not happy with the service as well.
I spoke to the store manager but she didn't care. Please take your money somewhere else.
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