Just to share! No Complaint!
Complaint
Alireza
Country: United States
I just moved from Canada to Irvine, California and my brother-in-law, who lives in Irvine and has LA Fitness family membership, asked me to go to the gym with him. He said this company is different and they respect the members and their guests. He can take me as a guest for an hour to see if I like it so I can join the LA Fitness. Before we went there, we had a good discussion about business in general. I had told him it is impossible they let me in without charging as for the majority of business owners, the only important thing is money and not customers.
My brother-in-law did not accept my opinion and said LA Fitness is a huge reputable company that is very different from other businesses, and he was sure that I can use the gym for an hour as his guest and free of charge. Just the end of the story, the staff was insisting to get a short-term membership for $30-40 or pay a $15 daily fee for an hour fitness usage and I had to pay it. I wish you could see my brother-in-law's face when I told him "Man! Another business! Are you really that naive to believe that they do care about the customers and not money?" I was laughing and my poor brother-in-law was very upset the whole day.
My brother-in-law did not accept my opinion and said LA Fitness is a huge reputable company that is very different from other businesses, and he was sure that I can use the gym for an hour as his guest and free of charge. Just the end of the story, the staff was insisting to get a short-term membership for $30-40 or pay a $15 daily fee for an hour fitness usage and I had to pay it. I wish you could see my brother-in-law's face when I told him "Man! Another business! Are you really that naive to believe that they do care about the customers and not money?" I was laughing and my poor brother-in-law was very upset the whole day.
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