Wrong order

went to Arby's store number 3377 ordered six euros to curly fries the order came to 2309 came home there were only five sandwiches and two curly fries so I called and spoke to Ruby Malone she said I apologize and no disrespect to you but I pack those sandwiches myself and there were six and your bag I could not believe she said that I would have never called if I had had six sandwiches