Warning against doing business with Ikonmotoring, an ebay based autoparts vendor
Complaint
Andys
Country: United States
In January 2014 I bought a roof rack from Ikonmotoring which is an ebay based autoparts business located on the west coast. I installed this OEM roof rack made to fit my 2012 Toyota Highlander. Everything went well until I added the end caps which did not fit properly. These are largely cosmetic pieces, but they also protect the hardware from corrosion and make the racks more aerodynamic.
When I called them to tell them about my situation, I was told to send photos of the racks with closeups of the end caps. I told them that I would delay making a rating of them and their product till the situation was rectified. I did send those photos but then got no response. So after several weeks and losing two caps on the road as they popped off during driving, I contacted them once more. I was told that they never got the photos and I should send them again. I did that, once again, after contacting them I was told that they never got the photos. I pressed the guy for a set of end caps that would fit. He told me he was putting in an order for a set. I waited for over a month and never got the caps. When I called the next time I spoke with another person and explained the situation. He checked the records and confirmed that the first fellow had recorded the details of my issue. He told me that he would find out from the other fellow and get back to me on this.
In July the second guy sent me an email (the first contact I'd received from them since this began). He told me that the end caps were ordered but the problem was that they did not have black caps in stock. All they had were silver caps. I answered saying that the silver caps were fine to send as my car was silver. I never got another response nor did I get any caps. I tried to call once again and I found that their phone number had been changed. I then contacted ebay who told me that ikonmotoring continues doing business as a vendor on ebay. They could not give me their new number since after all of this time my purchase records had expired and their system would not allow me to contact them through ebay. I also could not now rate them as a vendor as well. The ebay representative did agree to send them an email on my behalf requesting that they hold to their promises to me. In September 2014 I sent them one more email threatening that I would retaliate against them on sites such as this if they did not come through on their promises to me. I never heard back from them to this day and I never got any caps. So here I am warning people against doing business with ikonmotoring as not only do their products suck, but they are a bunch of liars and do not support what they sell.
Andy
When I called them to tell them about my situation, I was told to send photos of the racks with closeups of the end caps. I told them that I would delay making a rating of them and their product till the situation was rectified. I did send those photos but then got no response. So after several weeks and losing two caps on the road as they popped off during driving, I contacted them once more. I was told that they never got the photos and I should send them again. I did that, once again, after contacting them I was told that they never got the photos. I pressed the guy for a set of end caps that would fit. He told me he was putting in an order for a set. I waited for over a month and never got the caps. When I called the next time I spoke with another person and explained the situation. He checked the records and confirmed that the first fellow had recorded the details of my issue. He told me that he would find out from the other fellow and get back to me on this.
In July the second guy sent me an email (the first contact I'd received from them since this began). He told me that the end caps were ordered but the problem was that they did not have black caps in stock. All they had were silver caps. I answered saying that the silver caps were fine to send as my car was silver. I never got another response nor did I get any caps. I tried to call once again and I found that their phone number had been changed. I then contacted ebay who told me that ikonmotoring continues doing business as a vendor on ebay. They could not give me their new number since after all of this time my purchase records had expired and their system would not allow me to contact them through ebay. I also could not now rate them as a vendor as well. The ebay representative did agree to send them an email on my behalf requesting that they hold to their promises to me. In September 2014 I sent them one more email threatening that I would retaliate against them on sites such as this if they did not come through on their promises to me. I never heard back from them to this day and I never got any caps. So here I am warning people against doing business with ikonmotoring as not only do their products suck, but they are a bunch of liars and do not support what they sell.
Andy
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