Complaint

0
Praveen sagar
Country: India
Fraud transactions of Rs.26000 was done on my credit card no ############4641 on 17/06/2017 by fraud firm Google Octro Inc.. As SBI card was with me, I was surprised how the transaction was made without OTP /card. Immediately credit card was blocked and the same was communicated to customer care by phone/SMS/Email. As per their directions, transaction dispute form was duly filled and sent to charge card on 19.06.2017 for reversal of fraud transaction made by the above-said fraud agency.

I can see many such cases here then how come the SBI Team did not block any transaction from Google Octro Inc. Or at least when they see so many people complaining about the Fraud then they should have called the customer before authorizing the amount.

Comments

  • 0
    Brij Pandey
    Fraudulent transaction of Rs 26000 + 26000 have been made from SBI Card on June 18. Also submitted the dispute form.
  • 0
    SBI CARDS
    Dear Customer,We will be glad to assist you with the concern. Please mail us your contact details at sbicard_cares@sbicard.com with Ref No. 1001 & we shall connect with you to address your issues.
  • 0
    SBI CARDS
    Dear Customer,We are awaiting the additional information/documents from your end to help us address the issue raised by you. Kindly mail us the required information at sbicard_cares@sbicard.com
  • 0
    depu
    Hi, i am also a victim of Google*OCTRO where 11000/- rs has been deducted from my debit card without any notice. so i have reached google and they have helped me out in getting me the refund.
    i will provide the link to google customer care so people who have faced the issue do fill the form, where google is going to call you and will note the details and will solve the issue for you. Try to explain everything clearly so that they can help you.
    If any case your problem is not solved with GOOGLE, then kindly lodge a complaint with CYBER CRIME and your bank also.
    Here is the link of GOOGLE SUPPORT FORM:
    https://support.google.com/googleplay/contact ... 3064677461&rd=1

    I have received refund through google in span of 5 days since my account hack.
    Once you receive refund please share the procedure any help victims like us get their refund back.
    Good luck, hope you all get your money back.

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