Continued receiving charges to our credit card after we canceled the service
Complaint
Dave K.
Country: United States
In January 2007 I called Juno customer service to cancel my account. I connected cable internet the same week and was happy with my new internet connection.
I March I noticed that Juno continued charging my credit card our monthly fee for the service. I called to resolve it and they assured me that my account is no longer active.
In April I saw their transaction on my bank statement again. I then called my bank and closed the credit card Juno was using.
Last week I got a mail from Juno saying they tried to access my credit card but could not, and asked for an updated credit card number. Yes, sure :)
I am logging this compliant so If they send our account to collections I will be able to reference it.
I March I noticed that Juno continued charging my credit card our monthly fee for the service. I called to resolve it and they assured me that my account is no longer active.
In April I saw their transaction on my bank statement again. I then called my bank and closed the credit card Juno was using.
Last week I got a mail from Juno saying they tried to access my credit card but could not, and asked for an updated credit card number. Yes, sure :)
I am logging this compliant so If they send our account to collections I will be able to reference it.
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