The worst from the beginning
Complaint
John Dunia
Country: United States
From the time that the independent company came to install everything, there problems form the beginning. I should have told him to pack everything up and take off. He wouldn't do anything but tell us it was going to cost us $60.00 for 2 of the 4 lines. We ordered 4 and ended up with 2. It was so blatant that he was trying to make some extra side money.
So the very next day in the afternoon, I called to see if I could cancel and they told me I had 24 hours (this was probably 36). Then they want to rip you for $485 or something for the early cancellation.
Then no one on the phone seems to want to do anything. They don't exactly say it but it's like oh well, you're screwed, you're going to have to pay us for 2 years so you better get used to it.
I tried 3 times. Someone told me I was going to escalation to see if I could get out of my contract (reasonably) This was July 13 and someone was supposed to contact me within 10 working days. Surprise! no one did!
Then I called back next month and the guy says, you can't do that, you have to write a letter. Well the best way to write a letter is to send it certified with a return receipt and you can't do that to a PO box. Surprise, no one could give me a street address to the Greenwood, CO office so how do you know if your letter gets there.
Then just a week ago, I another guy says, I'll put you into escalation (wasn't that supposed to happen over a month ago?)
Every time I call, I tell the operator that I will convince as many people as I can not to use Direct TV, but they seem to want to give me more offers. You know like watching 24 hours of the same crap being sold on TV.
All I want is to get out of my contract reasonably.
So the very next day in the afternoon, I called to see if I could cancel and they told me I had 24 hours (this was probably 36). Then they want to rip you for $485 or something for the early cancellation.
Then no one on the phone seems to want to do anything. They don't exactly say it but it's like oh well, you're screwed, you're going to have to pay us for 2 years so you better get used to it.
I tried 3 times. Someone told me I was going to escalation to see if I could get out of my contract (reasonably) This was July 13 and someone was supposed to contact me within 10 working days. Surprise! no one did!
Then I called back next month and the guy says, you can't do that, you have to write a letter. Well the best way to write a letter is to send it certified with a return receipt and you can't do that to a PO box. Surprise, no one could give me a street address to the Greenwood, CO office so how do you know if your letter gets there.
Then just a week ago, I another guy says, I'll put you into escalation (wasn't that supposed to happen over a month ago?)
Every time I call, I tell the operator that I will convince as many people as I can not to use Direct TV, but they seem to want to give me more offers. You know like watching 24 hours of the same crap being sold on TV.
All I want is to get out of my contract reasonably.
Comments
If you are having problems with "bait and switch", contact your local DA's consumer protection unit, or contact your state Attorney General. The satelite TV companies have been sued by a number of states over similar misrepresentations, and they might already be covered by a settlement agreement.