Weight Watchers Cancellation Policy
Complaint
Nora Hoffman
Country: United States
Weight Watchers charged me $65 for a "free trial" they promised at their website.
I wanted to learn more about their diet, and decided to sign up for the 30 day trial. They hide most of the information from non-members, so I created an account with them and provided my credit card number.
Two weeks later and I cancelled my trial and forgot about the membership until I received my bank statement with a charge from Weight Watchers for $65.
It turned out they did not cancel my membership because I didn't cancel it properly. Apparently, I needed to print the cancellation notice and fax or mail it to Weight Watcher in Kansas or they don't recognize my cancellation.
The fine print on their cancellation policy is well hidden in their Terms of Service, and I believe they use it to charge people for "free trial" turning it into a profit and still use the word "free"!
I think it's a deceptive practice and need to be stopped.
I wanted to learn more about their diet, and decided to sign up for the 30 day trial. They hide most of the information from non-members, so I created an account with them and provided my credit card number.
Two weeks later and I cancelled my trial and forgot about the membership until I received my bank statement with a charge from Weight Watchers for $65.
It turned out they did not cancel my membership because I didn't cancel it properly. Apparently, I needed to print the cancellation notice and fax or mail it to Weight Watcher in Kansas or they don't recognize my cancellation.
The fine print on their cancellation policy is well hidden in their Terms of Service, and I believe they use it to charge people for "free trial" turning it into a profit and still use the word "free"!
I think it's a deceptive practice and need to be stopped.
Comments
Dalila Mazariegos