Not accurate rental pricing, misleading

ComplaintsCar RentalCarRentals.com

Complaint

0
floridagal
Country: United States
I was comparison shopping for a rental car for a trip to Atlanta GA. CarRentals.com provided the most competitive rate. At first I booked a reservation that didn't require a payment. As the time came closer I found a similar reservation on this website for a bit less if I prepaid, so I did. In the fine print of the confirmation is ** under taxes. 2 days before my reservation I received an email that I would owe an additional $45. When I picked up my rental car from the Atlanta area, they stated that these companies don't always quote the correct taxes, so that's what the extra was for. When comparison shopping for rates, this is like comparing apples to oranges. CarRentals.com should update their taxes so that the actual, correct rate is presented, as this is how people compare. I won't use this website again, as I want to know the exact rates I'm paying, not a guess. They didn't technically do anything wrong as the ** stated "estimated" taxes, but this is very misleading to the customer. Since I had prepaid and it was non refundable, I could not just go elsewhere. However, the agent at the car rental company waived the additional fee for me, for which I was very grateful.

Comments

  • 0
    VIKRAMJIT SANDHU
    Indian guy with turban, first impression very welcoming and chatty. He insisted on a firm handshake and plenty of banter. I did warm to him i think i was getting soft due to climate in the world today. Felt sorry on how the public may not understand his faith and could easily be prejudice or even ignorant. Takes confidence to wear a turban. After all of this was in my head i realised this guy doesnt deserve any sympathy. Hes nothing but cheat, liar, greedy, money hungry individual. He screwed me and my company over in £50 a day upgrade for 26 days. This gut gives indian people a bad name !!!!
  • 0
    Mariana Bloomfield SIXT Manager
    Complaint towards Mariana Bloomfield SIXT Junior Branch Manager. She would not give me a car and then continued to talk to me like i was a child. I have  rented for years and i should get free upgrade. She would only give me car if i paid extra. She should not be a manager. The sales staff are more professional then her. Is she really a manager ???????

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