Item never received, Customer Support unresponsive

Terrible company to deal with. Terrible Customer Service. I will never do business with iKitchen again. I have never dealt with a company selling items over the internet with such poor customer service. I ordered a single item from iKitchen on March 5th. By March 16th, after checking my order online numerous times, I emailed Customer Service. Although never alerting me to the fact that the item was backordered, I was then informed that the order was delayed and they expected to have the order to ship within a week. This is already over 10 days since the order was placed. Another 10 days passed, no change in the order status online. I have since sent 3 emails to customer service (they have no phone number, how convenient) with no response. My order is still "Pending" and I cannot contact anyone to cancel it.