Name wrong on ticket and billed for flight assistance fee

As soon as the flight confirmation came in I noticed my first name is spelled wrong and called back to fix it after being told I would have to pay 25 dollars to get it fixed. I refused to charge and was told he'd fix it. It took over 29 minutes to do this but it never was not corrected. I have been on the phone, live chat and emails. I have spent hours on the phone only to get disconnected on put on hold for over 30 minutes at a time. Last night I was actually crying to the rep and having a meltdown and was put on hold for 50 minutes and then disconnected. I don't recommend them and at my wits end.