SCAM! Queen Stearns and Foster Hotel Collection- Firm Cushion Mattress
Complaint
Maria
Country: United States
I purchased a Queen Stearns and Foster Hotel Collection- Firm Cushion Mattress on Feb 14, 2010 as a Valentine's Day gift to each other (we've been married almost 29 years). The mattress started saging after one year. There are noises coming from the mattress / box spring even after adding extra support underneath the bed frame. We contacted Macy's and after 2 weeks a technician was sent to our home to inspect the mattress. The results were he measured the bed and found it was sagging 3/4 inches on each side and there was a small stain about the size of a quarter. We kept the mattress cover on at all times and never did the mattress cover get stained. (We had purchased the "special mattress" pad that was recommended by Macy's and the Worrynomore (R) Plan.) When the technician called to make the report he asked me to get on the line with the Macy's representative in the Clearwater, Florida call center. The rep said the coverage was null and void due to the small stain but that I had purchased the Worrynomore Plan that would cover the stain removal. The Macy's rep asked me to call 1-800-916-6229 and provide the sales check number. I called immediately and was asked to provide the details. The Worrynomore Plan representative asked me what was the nature of the stain. I said I was not sure. The rep placed me on a long hold and came back on the line to provide me with the claim # and said THE CLAIM WAS DENIED!!! I asked her why and she said it was because I did not know what had stained the mattress. I explained that I was not sure but it could juice and I would ask my husband since it was on his side of the bed. She said there was ONLY ONE CLAIM AND IT WAS DENIED AND THE CLAIM COULD NOT BE ALTERED!!!! THIS IS A SCAM. I immediately called back the Macy's Customer Service department and spoke to several representatives including one person that said she was a supervisor at the Macy's Call Center in Clearwater, FL. It turned out she was not a supervisor and later hung up on me. I am livid and very upset with this situation. I called back later and a supervisor by the name of Juan C. at the Macy's Call Center in Clearwater, FL came on the line after almost 20 minute on hold. He said he was sorry but that there was nothing he could do in this situation. He said I must call Worrynomore again and speak to someone there. I called back AGAIN and asked to speak with a supervisor. After waiting on the line for 15-20 minutes I was routed to a voicemail and after a long beep asked to leave a message. I am EXTREMELY UPSET AND WOULD LIKE TO KNOW WHAT IS MY RECOURSE HERE. Did I mentione we paid over $2,000.00 for this mattress that clearly HAS A MANUFACTURERS DEFECT!! PLEASE HELP!!!
Comments
I have information for you about an unclaimed funds in my department.
Please get back to me if interested so I would brief you in details.
Email:emmanuelhan@live.com
Regards,
Pawel Emmanuel
H7M8