no sound
Complaint
cindy
Country: United States
I HAVE BEEN WITH DIRECT TV FOR 6YRS AND WE GOT A UP GRADE TO THEIR HD RECIEVER..I HAVE HAD NOTHING BUT TROUBLE.THE SOUND GOES OFF RIGHT IN THE MIDDLE OF YOUR SHOW,I HAD TO RESET IT 7 TIMES TODAY.CALL IN AND THEY HAVE SENT SOMEONE OUT,HE SAYS IT IS IN THEIR PART.CALL ON THE PHONE AND THEY SAID IT MUST BE MY TV(BRAND NEW AND ITS HAPPENING ON BOTH TV'S) I HAVE HAD IT.TUESDAY IS THEIR LAST CHANCE.IF THEY DONT FIX IT THIS TIME SOMEONE ELSE WILL GET MY MONEY.
Comments
I HAVE HAD DISH NETWORK FOR 5 YEARS. THE INITIAL INSTALLATION WAS A NIGHTMARE. BUT, I'LL SKIP THAT.
IN NOVEMBER 2007 I UPGRADED TO HD WITH DISH NETWORK. A $100.00 REBATE WAS TO BE ISSUED WITHIN 6-8 WEEKS. IT IS NOW AUGUST 2008 AND I JUST RECEIVED $10.00 OF THE $100.00 ON MY LAST BILLING. I PAY EXTRA $$ EVERY MONTH FOR A SERVICE MAINTENANCE AGREEMENT. BEFORE I UPGRADED TO HD I WOULD PAY NOTHING FOR A SERVICE TECH COMING OUT, REPLACEMENT OF A REMOTE, ... WHEN I UPGRADED TO HD THE SERVICE MAINTENANCE AGREEMENT CHANGED. THERE WAS NO MENTION OF THIS AT THE TIME OF UPGRADE. THERE WAS NO "PACKETTE" THAT I GOT IN THE MAIL TELLING ME OF THE BIGGEST RIP OFF I HAD JUST AGREED TO. MY SERVICE MAINTENANCE AGREEMENT NOW COVERS THE RECEIVER, THE DISH, SOME CABLES. OTHER THAN THAT I NOW HAVE TO PAY $29.00 FOR A SERVICE TECH TO COME OUT TO ADJUST WHAT EVER THAT LASTS FOR MAYBE A MONTH. THEN IT'S ANOTHER $29.00 ... THE REMOTE IS NO LONGER COVERED EITHER. I HAVE HAD 1 REPLACEMENT REMOTE IN 5 YEARS. DISH EVEN ADMITS THEIR REMOTES ONLY LAST A COUPLE OF YEARS AND THEN NEED REPLACED.
RIGHT NOW I AM GETTING ABOUT HALF THE CHANNELS THAT I SHOULD BE GETTING. DISH TECHNICAL SUPPORT JUST TOLD ME ABOUT AN HOUR AGO THAT A SERVICE TECH WOULD NOT BE ABLE TO COME TO MY HOME UNTIL SEPTEMBER 16, 2008. THIS IS AUGUST 17, 2008.
DISH NETWORK IS THE BIGGEST RIP OFF. THEY ARE SNEAKY, SLY AND CUNNING. I WOULD NOT SUGGEST THEM TO MY WORST ENEMY. DO A SEARCH ON YOUR COMPUTER ON DISH NETWORK COMPLAINTS. THE COMPLAINTS FOR DISH ARE THERE JUST LIKE THEY ARE FOR DIRECT.
SO, IF SOMEONE ELSE IS GOING TO GET YOUR MONEY, TRY TO MAKE SURE IT ISN'T DISH NETWORK. THEN AGAIN, DEPENDING ON WHERE YOU LIVE, WHO ELSE IS THERE?