Refund/Bad service from India Today book club (think 10 times before submit an Order)
Complaint
Muzibour
Country: India
I had ordered for 16 CDs (Cost Rs 1999/) from India Today book club in the month of Sep, 2008.
They deduct the amount from my credit card. But I didn't received the item.
When I called their customer care, they told me item is send by Post and it's not delivered. Once the item is returned to them, they will take action.
Already, more than 5 months is over. When I will received the item.
Call Center guys told me to send mail at response@indiatodaybookclub.com to cancel the order.
I send the request mail on 14th Dec, 2008 and exchanged almost 20 mails regarding this.
Still the issue is not re-solved. Every time, you call, they will tell you some story.
1. Guys will ask for CC details and CC statement so that they can returned the amont at CC account. I send the same. But they didn't do that.
2. After few days, if I asked for status, they are telling, we didn't received the item back. So...
Same loop continued for couple of times.
Again as per Call center (Pooja), It's my duty to the send item.
Already 5 months is over and I didn't received the item till today within India. Probadly, they booked the same for Chandrayan.
Whenever, they asked for Credit card statement and CC no. I gave them all, still I didn't received the amount/item.
This organization had very very bad customer support. They are playing with Customer's money.
Please suggest me how I can get the refund.
My order no - 0GA080016984
Membership no - ITBC08338912
Thanks & Regards,
Muzibour Rehman
Mobile +919902535040
They deduct the amount from my credit card. But I didn't received the item.
When I called their customer care, they told me item is send by Post and it's not delivered. Once the item is returned to them, they will take action.
Already, more than 5 months is over. When I will received the item.
Call Center guys told me to send mail at response@indiatodaybookclub.com to cancel the order.
I send the request mail on 14th Dec, 2008 and exchanged almost 20 mails regarding this.
Still the issue is not re-solved. Every time, you call, they will tell you some story.
1. Guys will ask for CC details and CC statement so that they can returned the amont at CC account. I send the same. But they didn't do that.
2. After few days, if I asked for status, they are telling, we didn't received the item back. So...
Same loop continued for couple of times.
Again as per Call center (Pooja), It's my duty to the send item.
Already 5 months is over and I didn't received the item till today within India. Probadly, they booked the same for Chandrayan.
Whenever, they asked for Credit card statement and CC no. I gave them all, still I didn't received the amount/item.
This organization had very very bad customer support. They are playing with Customer's money.
Please suggest me how I can get the refund.
My order no - 0GA080016984
Membership no - ITBC08338912
Thanks & Regards,
Muzibour Rehman
Mobile +919902535040
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