Europcar rental policy
Complaint
Dombert
Country: Japan
Rented Europcar through AutoEurope web site and as usual, candidly made a reservation, with no special worry. This time however I was surprised to learn at Paris Roissy Airport that essential services were not included in the rate: Insurance Collision Damage, Theft Protection, Airport Surcharge, Licenses & Fees, etc, which cost me more than 140 Euros on top of an initial payment of 296 USD already paid. The total came to around 370 Euros or 480 USD: Extremely expensive for only 8 days in Paris. After I complained by email, I got billed by Europcar another 25 Euro apparently for no reason as I had no difficulties canceling it with my Visa card company.
Europcar is really a funny Company. Its web site http://www.europcar.com/EBE/module/render/Why-choose-Europcar has a section named Europcar promises. Promise No.2 states: “All inclusive prices, All inclusive rates guarantee no surprises at the desk”. Obviously Europcar is evading its promises by closely working with crooks.
Europcar is really a funny Company. Its web site http://www.europcar.com/EBE/module/render/Why-choose-Europcar has a section named Europcar promises. Promise No.2 states: “All inclusive prices, All inclusive rates guarantee no surprises at the desk”. Obviously Europcar is evading its promises by closely working with crooks.
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