unauthorize transaction

ComplaintsBanks777 DISCOUNT CLUB.

Complaint

0
Erin Doyle
Country: United States
I had a unauthorized withdrawal from my account.  I did not sign up for this program.  I called to complain and I asked to speak to a supervisor and was hung up on.  When I called back I got the same person.  What kind of company is this.  Not many employees. Sounds a little on the shaddy side.  I want to hear back today in refernce to when you plan to put my money back into my account or I will turn this over to the attorney generals office for fraud and they will charge you fines and legal fees.  I can proof I didn't do this by checking my IP address and also the e-mail address used is an old one that I haven't used in months nor do I know the pass word to use it.  I can be reached @ 207-557-3376.

Comments

12
  • 0
    S3 - Pist Off Consumer
    A few days ago, I came across a charge of $49.99 that I was not aware of it and because of this charge which put me below my balance & my bank has assesed me with another $30 on top of it.  Later, we discovered that this BS 777Club was charging me for that amount for the service that I did not sign up for it.  I  call this BS company & was told to go to a website & use the account number given to me to cancel the membership for the service that I know nothing of it in the first place & will get the refund back within 72 hours.  So, today I got an email from them denying my request for a refund.  I got mad, called their 800 # again, got their customer rep named "Sara", give her the concellation #, but that number does not exist, so she asked me other vital info so that she can confirm I sign up for something.  I begin asking for refund agin, and got no where with this woman.  Still mad & feel rip off for something did receive in return, don't mind pay for something if I am aware of it or asking for.  One thing I was able to get out of this woman, Sara, is that her company is able to capture people info without them knowing through other companies if you sign up for thing... BEWARE OF THIS RIP OFF COMPANY, 777CLUB!!!  I did not stop there, get even angryer, begin to do some web search & come across this site & msg from "Leigh Ann".  I called back again within 30 minutes, got the same woman back, with different name, "Amy" this time.  I continue asking for a refund & let her have what in my emotion as well, in profersional manner, telling her know that I have done my research with enough info of a scam company 777club is really is and demand my full refund immediately and put a manager on the line or I will take legal action & have my bank reverse the charge in the morning.  This individual kept on quoting me her BS service that I sign up for it & nothing can be done to give me the refund back since it already been deny by their team, they agree, but I don't.  So, I kept on demand that she put the manager on the line or I will take legal action against her & the company. Furthermore, I told her, how does it feel to work for a company that rip people off, can you sleep at night... maybe you should get new job!!!  Finally, after 5 minutes of waiting, got a manager, Dennis, on the line.  I told him nicely that I would like my refund back & also warn him that if I don't get my $$$ back, it I will not go easy... I will take legal action against his company & have the government on their tail as well since work for the gov't.  He assure me that I will get my refund back as one time courtesy within 7 to 10 days, yeah right like I need their rip off service anyway.  I told him that I want an email confirm that & he better make sure that I get my $$$ back or I will continue to do what I plan to do & it would not be wise to have me as put of another angry customer. PS: ANY COPANY WITH GOOD REPUTATON SHOULD NOT OPERATE THIS WAY AND WHEN CONFRONTED OF A SERVICE THAT PEOPLE DID NOT REQUEST, SHOULD HAVE A PROBLEM GIVING PEOPLE REFUND BACK... THAT WAS A MESSAGE THAT I WANT TO MAKE CLEAR TO THEM!!!
  • 0
    velid
    weres my money that i was supposed get back that u took from me
  • 0
    tj
    Are these charges connected to a telemarketing call, a "discount offer" on calling some order number, an online purchase, or don't know?

    What online merchants did you provide account information to before these charges showed up?

    Were you presented with some pop-up "discount offer"?

    Did charges occur despite rejecting (unchecking) some "discount offer"?
  • 0
    michael lee
    I was told 7 10 10 business days a month ago.They make you think you will get your money back, but none of us will.When 7 to 10 business days gets here, I can almost guarantee they'll tell you it'll be 10 more.
  • 0
    tj
    "ive gone round and round with these [***],they charged me account 49.99 when i didnt even sign up for there stupid coupon scam."

    That is why you don't "go round and round" with them.

    You dispute their charges as FRAUDULENT, IN WRITING, and close the account due to fraud to block addional charges.  If your bank fails to reverse timely disputed fraudulent charges, file a complaint against your bank with www.occ.gov, as well as the fraud complaints against the perpetrators.

    Also file fraud complaints with FTC, your state AG, the police, and the Arizona AG.

    The Florida AG's site shows that several of their LLCs were under investigation as long ago as 2008, for essentially the same scheme of using account information submitted as part of some "payday loan application" to cram fraudulent charges, at that time for some sort of "identity protection".  

    Now consumer reports claim the crammed charges are for these "discount memberships", again reportedly using information from "payday loan" sites.  Several complaints report that charges occurred despite UNCHECKING boxes on some website offer, suggesting deceptively constructed websites are used to collect the account information.
  • 0
    Ana
    Every one please.  File a formal complaint with the FBI Internet Fraud and Scam Department.  They need more formal complaints, but they will start investigating.  Thats what I did. The FBI Fraud department is called IC3.  Just go to the FBI web site and you'll see a tab for Fraud then just follow the directions.
  • 0
    Ana
    I see your emotion, now take that emotion and write everything you wrote here and go and complain to www.ic3.gov  they are an agency with the FBI who looks into these kinds of frauds and scams.   That's what I did.
  • 0
    tj
    They are trying to delay you from disputing their fraudulent charges through your bank.  

    If you dispute through your bank within 60 days of the statement date of the statement showing the disputed charges, your bank can take back the money under FRB Reg. E.  Do NOT delay.
  • 0
    tj
    Are these charges connected to a telemarketing call, a "discount offer" on calling some order number, an online purchase, or don't know?

    What online merchants did you provide account information to before these charges showed up?  Do you believe they transferred your account information to this company without your authorization?

    Were you presented with some pop-up "discount offer"?

    Did you apply for an on-line "payday loan"?

    Did charges occur despite rejecting (unchecking) some "discount offer"?

    If you provided you account information through a website, and unauthorized charges followed, what was the URL of the website?
  • 0
    John
    I had 49.99 taken from my bank account from 777 in which I never authorized them to do so. I filed all the proper paper work with my bank and called 777 demanding a refund. I gave me a website to go to. www.ULSrefund.com. I did this and filled out the online form. when you are done, it says they will email you a confrimation number. Yep, I got a confrimation number alright, they tell you they need more information and to click here. It will take you to another page asking for more of your banking information. Routing Number, Babnk account, & name of bank. Everything they arleady have because they stole money out of my account. These people are crooks and I have already set the ball in motion to stop them.
  • 0
    tj
    "Web Discount Club", 777saveclub.com, "Unlimited Local Savings", "Liberty Web Discount Club", 866-302-2828, Libertysup.com, PDL Resource Site, Tavos, ID Protect, 777discountclub.com

    http://www.ripoffreport.com/Search/web-discount-club.aspx
  • 0
    ani
    They got m too. But I went to my bank and told them it was fraud ASAP, signed an affidavit an sent it off to be returned. I was pissed when I saw they deduction today and an overdarft fee too boot. but hopefullt my bank, who is very cool, will have this returned and money back in the bank. I called the 777 and they we complete dicks, they denied me a refund but i said too bad i am returning there check anyways they can fight with my bank. Guess I need to change my account number next... I hate scammers!!!!
  • 0
    Sally
    I got hit with the same scam. But you CAN get your money back - just be prepared to spend a lot of time and effort to do so. First, call and cancel your membership immediately. Then demand a refund - they will make you go through a big song and dance about it, but if you are reasonable but very firm in your approach and threaten legal action, they will eventually "approve" the refund. It can take weeks before you see the refund if at all, and they will lie to you repeatedly about the 'status' of the refund, so don't stop there. Make use of their online chat feature as much as you can to bug them about the refund. File a complaint with the Arizona Better Business Bureau and the AZ Attorney General's office. And finally, contact their legal representative directly. His name is Gary L. Crandell and he can be reached a 303/322-0101 or gcrandellpc@gmail.com. And be sure to let them know with every phone call that you are pursuing this matter through legal channels.

    I received my full refund.........53 days after the money was taken out of my account.
  • 0
    tj
    Or file a fraud dispute through your bank.

    All you do by demanding a refund is give them the opportunity to stretch out your filing of a bank dispute past the 60 day dispute window, encourage them to hang onto your money since you aren't doing anything that might cost them, save them a chargeback fee, and waste your time as you do all this for free.

    When it's set up as a scam, they plan on getting demands for refunds and deflecting them.
  • 0
    tj
    www.ic3.gov

    But do NOT delay filing a bank fraud dispute.  If filed within 60 days of the statement date of the statement showing the disputed charge, your bank can reverse the charge.
  • 0
    mstmac
    I don't know how they got my info but they took 49.99 out my account I've been waiting on a refund for 3 weeks each time i call its a different day the money will be placed back in my account this company needs to be eradicated for taking a person's hard earn money w/o their consent
  • 0
    mstmac
    I don't know how they got my info but they took 49.99 out my account I've been waiting on a refund for 3 weeks each time i call its a different day the money will be placed back in my account this company needs to be eradicated for taking a person's hard earn money w/o their consent
  • 0
    mstmac
    I don't know how they got my info but they took 49.99 out my account I've been waiting on a refund for 3 weeks each time i call its a different day the money will be placed back in my account this company needs to be eradicated for taking a person's hard earn money w/o their consent
  • 0
    kstexasred
    I got hit on 08/01/2011 for 19.99 plus 25.00 OD charge from my bank - I spoke with a "Mike" at this company and was told the same thing everyone else has and when I asked to speak with a manager or supervisor I was told that "All the supervisors were in a meeting" ALL OF THEM? He said I had to put my request in writing and gave me an email of 777discountclub@gmail.com to file my complaint and request a refund. I kept insisting on speaking to a supervisor, but wasn't ever able to get one one the phone, and honestly wouldn't have believed that they WERE a supervisor if I ever actually got to speak with one.

    I don't know how they got my info either, as I haven't signed up for anything recently - I learned my lesson with payday loans.  We need to figure out how to get this company shut down.  

    Phone number I have for them is 866-592-6448 - I think we should flood their call center and email accounts....just to really irritate them.
  • 0
    kstexasred
    FYI - go to FBI website and file a complaint!  give all information you have on this company!!  I just did.  File complaint under "Identity Theft"
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