dint receice the ordered item,even after 2 months,their toll-free number not working

Product/Item Code: i081. and i dint get any order no. in my mail or message to my mobile. How can i get my money back. I paid through the card. I lost my faith in CITI bank too. Why do big banks like these associate themselves with these fraud companies.idiots. i don care wateva it takes if i dont receive my watch or reimbursement of my money, im gonna odge a complaint with the Police.