Problems with TraveloCity

ComplaintsTravelTravelocity

Complaint

0
Nemanja
Country: United States
We had arrangement with Travelocity for a trip to Nassau, Bahamas. Our flight should been on Tuesday, 2nd October 2007, 6am with Delta Airlines. The problem is that nobody from agency has let us know that we need visa to get to Bahamas so we couldn't get in to the plain without that.

When we called the agency to ask for our money back they offered us only half of amount of money back that we payed for this trip. The main problem is that they don't want to refund us the money for our airplane tickets and we talked to Delta Airlines and they told us that is the responsibility of the agency to refund us money back for the tickets.

When we spoke to TraveloCity they have just keep saying they don't want to refund us that money. We even tried to postpone our flight for a next day because in that time we could get visa, but agency wanted that we pay additional 700 dollars just for airplane tickets.

Can you please help us with this problem because TraveloCity practically stoled 666$ dollars from us which is amount that they should refund us for airplane tickets.

Comments

  • 0
    Lynn
    It's been five months that we have been receiving the Travelocity runaround about helping us with a refund due us since March of '07.  No one really contacts us - we get an email saying someone will review our file and get back to us - or we're put on hold in cyberspace with no one returning.  Is there any recourse through the Better Business Bureau or is an attorney the only solution for dealing with these hosers?
  • 0
    Lynn
    Wow, it's a miracle!  After months of emails and letters, we finally received a phone call from Hazel at Travelocity.  She was very nice, a bit hard to undnerstand, and offered a $100 travel coupon for future trips, along with many apologies for our inconveniences.  It was very easy to be nice and polite to her.  I said no thanks, I have no intention of using Travelocity ever again and want a full refund.  Within a week, the full refund was on our credit card, and that appears to be the end of it.

    Maybe perseverance and politeness do pay off, but it sure was a frustrating and maddening experience.  And so unnecessary!
  • 0
    aida_gran@hotmail.com
    hicimos reserva travelocity cobro y no teniamos reserva en hotel midtown en boston , llegamos despues de 8 horas de viaje nos toco dormir en el suelo con una amiga que conecte a las 2 de la manana mi mama enferma del frio hambre , sin embargo si cobraron atraves de mi tarjeta de credito , irresponsabildad descontento y ni nos indeminzaron ni siquiera una excusa
  • 0
    aida_gran@hotmail.com
    hicimos reserva travelocity cobro y no teniamos reserva en hotel midtown en boston , llegamos despues de 8 horas de viaje nos toco dormir en el suelo con una amiga que conecte a las 2 de la manana mi mama enferma del frio hambre , sin embargo si cobraron atraves de mi tarjeta de credito , irresponsabildad descontento y ni nos indeminzaron ni siquiera una excusa
  • 0
    aida_gran@hotmail.com
    hicimos reserva travelocity cobro y no teniamos reserva en hotel midtown en boston , llegamos despues de 8 horas de viaje nos toco dormir en el suelo con una amiga que conecte a las 2 de la manana mi mama enferma del frio hambre , sin embargo si cobraron atraves de mi tarjeta de credito , irresponsabildad descontento y ni nos indeminzaron ni siquiera una excusa

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