Identity Theft...

ComplaintsFitness CentersBally's Fitness Center in Hampton Mall

Complaint

0
Lolita
Country: United States
I received an email from Ballys telling me my payment couldn't be processed and I needed to contact them or resubmit payment.  I was in shock when I received this email because I don't have a membership with Ballys that's about 200 miles from where I live.  After several unsuccessful attempts I finally reached a manager at this location named Kevin Washington today, only after being on hold for about 20 minutes. I explained to Mr. Washington that one of his members is using my information fraudulently his tone came across as if I was annoying him.  He was not helpful nor seem to care what was happening.  You would think we would want to get to the bottom of this, but that was not the case.  I was livid when I hung up from Mr. Washington that I filed my complaint with the FTC.  After reading all the complaints against Ballys I'm amazed that they are still in business.  

PEOPLE PLEASE READ THOSE CONTRACTS BEFORE SIGNING!!!  Ballys and many other companies count on you not understanding the contract and that's how they make their money.  Once they have your bank information it's a wrap!  The sad part is the employees don't understand the contact as well and can't properly explain it to the customer.  I believe they get commission on scamming people.  EDUCATE YOURSELVES BEFORE PUTTING YOUR SIGNATURE ON ANY DOCUMENT.

Comments

  • 0
    tj
    Ballys has its problems.

    Beware of emails asking for account information.

    You may have received an email in an attempt to phish for your account information.  It is a common phishing tactic to send out phony emails claiming that some charge hasn't gone through, with a phony link or contact to "correct" your account information that actually just passes it to an id thief who will sell it or use it to run up fraudulent charges.

    As for their employees not understanding their contracts, it is more likely that they are trained to misrepresent them.  Their classic "misplaced cancellation" gambit depends on leading the customer on so he thinks the contract is cancelled, then coming back a couple years later to collect on the unpaid portion of the now "uncancelled" contract.
  • 0
    Chauncy
    Bally Total Fitness is a JOKE!!! In certain areas, certain Bally locations are in deplorable conditions - Bally Capitol Heights (Hampton Mall) is one of those locations. After management was contacted about the conditions of the Hampton Mall location, nothing was done. Management insisted that this location was up to par with the rest in the area. NOT SO!!
    The equipment needs  constant repair. The wet area is unsanitary.  The shower curtains are filthy.  Each time your card is swiped, there is a "Red Light" code which prompts that members are asked if they want to elect the electronic payment option. And some of the employees are just plain RUDE.  So why would anyone want money debited from his/her account when challenges are not addressed immediately?
  • 0
    Tyon
    I work out at this location 5 times a week. I never had a problem and the manager is very professional and helpful. The showers are constantly used, so the conditions must not be all that bad. My advice for you is wear flip flops, the wet area is used by hundreds. Take a shower at home so the shower curtain can be clean enough for you. You had to be having a bad day... It's a gym! Unlike you, some people actually go to the gym to work out. It's not a social hour! FYI never had a issue with the scanner and been a member for 4 years.
  • 0
    me
    I had many issues with Bally's.  Just because you have been lucky doesn't mean others haven't had problems.  Maybe you got ripped off and you just aren't on the ball enough to know it.  I know they lied to me when I enrolled.  Once you pay them you basically have no further rights.
  • 0
    Dee
    Conditions at Hampton Mall(Bally's) could be much better.The locker room is dirty.  I've been a member since 1992.  It could be much better.  The showers, steam room, jacuzzi, pool and other areas are dirty.  I know that this is not my home however, you pay so that it will be kept clean.  It could be much better.
  • 0
    Jai
    As I am listening to all this. I can't help to wonder why all this stuff is being said. My complaints aren't really about the staff. I think they are wonderful. They always greet me with a smile when I come there. If I thought or new someone was using my identity I wouldn't talk over the phone to a store location. I would be on the phone with police and corporate to figure this thing out. Talking about finding out who's using your identity. Trust me I've been their (not with ballys).its called investigation. first,  I was amazed at how many people work out their. Your right I thought at first the shower and locker rooms could be a little cleaner but its heavy traffic all day. When I work out in the morning its much cleaner then the afternoon. But I don't think in the evening theirs a lot of room for cleaning. It seems like so many people is coming and going. Shower shoes is a must and I'm not a fan of curtains, shower doors a plus. But I don't live in a perfect world. I wish I had a dream gym. Maybe we can collaborate on what that is and make it happen. I have problems with most gyms I go to. For one reason or the other. But I cat have it all. Overall I think that Hampton Mall is pleasant. It reminds me of a gym where I can get a good work out, it fells like a real Gym. I can't say that about all others. And as far as the contract goes. If you didn't know Ballys have always had a issue with contacts. I believe most people fail to face reality. They want to get out of what they can't handle or don't want too deal with. Sad because their should be rules set in place for the unsatisfied consumer. Meaning if I'm not happy with this service I should be able to get out of my contract asap.  JJSmith
  • 0
    Hampton mall is the worst
    The cleaning conditons at hampton mall are the worst, I have never seen anyone cleaning the bathroom showers steam room before. I not talking about replacung toilet paper and paper towels. Let's not even start about the gay men who st around nude all day watching other men. It is at another level. If it was mostly white customers this wouldnt be the issue.
  • 0
    LJT
    Ballys at Hampton Mall is sub-par. Period.  That's the problem with "us" folks.  We're always making excuses as to why it's okay to tolerate these deplorable conditions - and then we wonder why they exist.  You want to know why you're always sweating within the first couple of minutes of working out there? Because the HVAC system isn't operating properly!  It's not you, it's the gym.  Why should you have to take a shower at home (therefore - not work out in between errands or other engagements) because the stupid locker room isn't being kept clean?  That's dumb.  The gym needs a FULL renovation period.  THAT's WHAT WE PAY FOR!  Let's get rid of those old treadmills too.  Pentagon City has the latest/greatest.  Why shouldn't Hampton Mall?  Stop being complacent.  It's annoying and embarrassing.
  • 0
    gymrat
    I completely agree that Ballys - Hampton Mall is awful.  I have been a Ballys member since 1992 and have worked out at Ballys in other parts of the country and in Washington DC, as well as other gyms.  Ballys Hampton Mall is the closet to my house so I'm stuck working out there but's really gross.  I've experience much better, even within the chain.  Let's stop making excuses for poor gym facilities and conditions.  The spa area is not clean, the water fountains are broken (water is essential!), the layout is extremely poor, etc.  The Hampton Mall is the worst gym I've ever experienced out of about 7+ gyms I've used in the last 20 years.    Let's demand better. I completely agree with LJT's comments.  There is too much disposable income in this area for such a lousy gym.
  • 0
    me
    I work at the ballys at hampton mall! And all of you are right to a point. the gym needs to be revamped but the church wants to build condos so they dont want to put a bunch of money into something that might get tore down. but on the other hand, they need a full time cleaning crew and the one guy that comes in at night to clean is a joke. the staff, whos hours they are always cutting, dont have time to clean up after every person. and the members could help with that also by using a towel in the shower areas to not track water into the locker rooms, or not using news paper as a drip mat and leaving it on the floor. or simple things like putting your garbage and paper towels in the trash cans. to put it simple ballys needs to step their game up as well as the members. the staff(with its high turnover rate) loves and respects all of their members, the gym has a "cheers" feel, where everybody knows you. but we can only do so much with what we have.

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