The order never delivered and No refund given
Complaint
Melissa
Country: United States
I order a CD on FYE.com for my husband's birthday. Two days later, someone from customer service called me. She said she wanted to confirm the order with my husband. I told her "It's for his birthday, I don't want him knowing about it." She said, "too bad." I told her to cancel the order. She said "Fine" and hung up.
I then sent two emails to their customer service department to cancel the order. Still, we were charged on the credit card, but never received the order. I never heard back from them.
One month later I have yet to see the credit.
I then sent two emails to their customer service department to cancel the order. Still, we were charged on the credit card, but never received the order. I never heard back from them.
One month later I have yet to see the credit.
Comments
I have filed a complaint with the BBB in Indianapolis and I am sending a complaint to the Attorney General of Indiana and the Consumer Protection Divison. This company needs to be be stopped.