inferior product

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Complaint

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Wayne Tiso
Country: United States
Grill model # 463270309:  The ignition failed after only several uses.  The regulator had to be replaced after being used only about 8 or 9 times.  This grill was purchased August 2010 put away for the winter in Oct 2010 and taken out of storage in April 2011.  I was able to match light it twice and use it prior to the regulator failure, I followed the steps to reset the regulator and checked for a clogged pipe to no avail.  Never again will I purchase a CharBroil product.

Comments

  • 0
    John M.
    I bought a Char-broil Model # 473720108 1 year ago last fall as a gift for my sister. It was used for one full summer and was kept outside during those summer months, but was ALwAYS covered when not in use. It was kept in the garage and covered over the winters. Went to use it on the second summer of ownership and flames shot out of the holes where the control knobs were located, melting the knobs onto the knob stems. Turned off the grill and found that the heat shield was completely rusted out, thus causing the flames to reach the contol knobs. This heat shield rusted out after only 1 summer of use in a grill that was ALWAYS kept covered!! Called Char-broil and they basically said "Too Bad". After the fact they told me that the cover should be taken off the grill "daily" to allow the grill to air dry in order to prevent the heat shield from rusting. I never heard such nonsense and will not be buying a Char-broil again.

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