TV spoilt by service center
Complaint
Samir Garg
Country: India
To
The General Manager,
Sony, India.
Dear Sir/Madam,
This is to bring to your notice that we are very unhappy and deceived with the service provided by your authorised service centre:
Sonus Electronic and Services,
Shop No. 59, Dheeraj Heritage,
SV Road, Santacruz(W),
Mumbai.
Our 32inch Sony Bravia LCD TV (MODEL No. V32A10 costing Rs. 1 Lakh) got slightly pushed by a chair whilst moving and as a result there was a small spot on the left hand side bottom corner of the screen and some red and green lines along the bottom, the rest of the television had a clear picture and was viewable.
We called the above mentioned service centre and the person (Mr Sushil) checked and told us that it would cost around Rs. 9000 plus Rs 700 labour to replace the panel and advised us to use it as it is (which means it was viewable).
Since the HDMI port was also not working, they told us the TV had to be taken to the service centre to check the HDMI port and was clearly mentioned that the panel was only to be replaced if the HDMI was repaired within a few hundred rupees. We were given an estimate of Rs 5000 for replacing the HDMI port, so we decided NOT to get any repairs done at all since we did not want to spend so much money on the repairs (as new 32" LCD TV's with warranty are now available for Rs. 15000) and use it as it is, as the picture was still visible.
But when we got the television back from the service centre, the entire screen was blacked out with only a small portion of screen on top working.
We called back the service centre to complain and they totally denied that it was their fault and they could not do anything about it. The service person did not even click a picture of the screen when he came the first time as per your norms, and so nothing could be justified.
Inspite of repeated calls to Mr. Shanbag and Mr.Abdul at the service centre, neither do they come on the line nor do they take any action. They do not even bother to call back after repeated messages are left for them to call back.
We have always believed in SONY as a prestigious brand and buy all SONY Electronic products ONLY, without a second look at the other brands available, and have never needed to approach for any after sales service, however after this experience of the disappointing service we have received from your end, we may now have to consider other brands. Also if no solution is given, we will need to publish this complaint in all Consumer Forums and Newspapers so that other customers are aware that SONY in Mumbai does not beleive in Customer Support.
Kindly take the necessary action and get our TV back in working condition.
Thank You,
Samir Garg (M:9820127458)
Juhu, Mumbai
The General Manager,
Sony, India.
Dear Sir/Madam,
This is to bring to your notice that we are very unhappy and deceived with the service provided by your authorised service centre:
Sonus Electronic and Services,
Shop No. 59, Dheeraj Heritage,
SV Road, Santacruz(W),
Mumbai.
Our 32inch Sony Bravia LCD TV (MODEL No. V32A10 costing Rs. 1 Lakh) got slightly pushed by a chair whilst moving and as a result there was a small spot on the left hand side bottom corner of the screen and some red and green lines along the bottom, the rest of the television had a clear picture and was viewable.
We called the above mentioned service centre and the person (Mr Sushil) checked and told us that it would cost around Rs. 9000 plus Rs 700 labour to replace the panel and advised us to use it as it is (which means it was viewable).
Since the HDMI port was also not working, they told us the TV had to be taken to the service centre to check the HDMI port and was clearly mentioned that the panel was only to be replaced if the HDMI was repaired within a few hundred rupees. We were given an estimate of Rs 5000 for replacing the HDMI port, so we decided NOT to get any repairs done at all since we did not want to spend so much money on the repairs (as new 32" LCD TV's with warranty are now available for Rs. 15000) and use it as it is, as the picture was still visible.
But when we got the television back from the service centre, the entire screen was blacked out with only a small portion of screen on top working.
We called back the service centre to complain and they totally denied that it was their fault and they could not do anything about it. The service person did not even click a picture of the screen when he came the first time as per your norms, and so nothing could be justified.
Inspite of repeated calls to Mr. Shanbag and Mr.Abdul at the service centre, neither do they come on the line nor do they take any action. They do not even bother to call back after repeated messages are left for them to call back.
We have always believed in SONY as a prestigious brand and buy all SONY Electronic products ONLY, without a second look at the other brands available, and have never needed to approach for any after sales service, however after this experience of the disappointing service we have received from your end, we may now have to consider other brands. Also if no solution is given, we will need to publish this complaint in all Consumer Forums and Newspapers so that other customers are aware that SONY in Mumbai does not beleive in Customer Support.
Kindly take the necessary action and get our TV back in working condition.
Thank You,
Samir Garg (M:9820127458)
Juhu, Mumbai
Comments
KUDOS TO SONY THAILAND(and all other parts of the world) FOR THEIR IRRESPONSIBILITY OF THEIR PRODUCTS!!!!