Warning about the delivery with DHL
Complaint
chalatkorn
Country: Thailand
Dear all,
On July 19, 2008, my husband sent a letter and attached Cash amount of US$600 to be delivered by DHL. I received the letter on July 21, 2008 from DHL.
Unfortunately, the envelope has been silted and the money disappeared. Then, I contacted DHL both the internal and external branch (Malaysia and Thailand) to investigate this problem which I thought had occurred and done by the staff of DHL Malaysia.
From the enquiries with DHL about the limitation of delivery, it indicated that there is no permission to attached cash together with letter. However, the critical issue is that the verification of the delivery is careless. If the process is appropriate, thorough and able to verify cash wash attached with letter. DHL will return the parcel to the sender.
Although my money is lost, I accept the regulations regarding placing money with letters. However, the issue I am upset with is that every time I cooperate with DHL, the only respond is that "still in the process of the investigation". Thus, I am surprised that a global and well known company would handle problems without any effort and concern. WHY??? Why do they still hire and allow stealing staffs to continue working in the company. The significant issue is not to get the cash returned because I know it may be difficult to get it back but I would prefer if DHL will investigate who the person that made that mistake in this issue and punish him by fire him from the company.
In my opinions, I think they work as a team and had done it for a long time. However, no one dare to declare it to the public because it is the regulations. It has been two months of investigation yet I have not gotten any answer from DHL regarding where my money is and who will responsible for this issue? Or DHL choose to neglect the problem to keep up to its image and the reputation thus decides on keeping quiet and closing an eye on the wrongdoings of their staffs.
I would like to tell everyone about this risky delivery. From now on do not trust DHL to deliver your parcel anymore. Otherwise you are the one who choose to be at risk like me!!! There are many other alternatives to deliver your parcel such as FedEx or TNT.
On July 19, 2008, my husband sent a letter and attached Cash amount of US$600 to be delivered by DHL. I received the letter on July 21, 2008 from DHL.
Unfortunately, the envelope has been silted and the money disappeared. Then, I contacted DHL both the internal and external branch (Malaysia and Thailand) to investigate this problem which I thought had occurred and done by the staff of DHL Malaysia.
From the enquiries with DHL about the limitation of delivery, it indicated that there is no permission to attached cash together with letter. However, the critical issue is that the verification of the delivery is careless. If the process is appropriate, thorough and able to verify cash wash attached with letter. DHL will return the parcel to the sender.
Although my money is lost, I accept the regulations regarding placing money with letters. However, the issue I am upset with is that every time I cooperate with DHL, the only respond is that "still in the process of the investigation". Thus, I am surprised that a global and well known company would handle problems without any effort and concern. WHY??? Why do they still hire and allow stealing staffs to continue working in the company. The significant issue is not to get the cash returned because I know it may be difficult to get it back but I would prefer if DHL will investigate who the person that made that mistake in this issue and punish him by fire him from the company.
In my opinions, I think they work as a team and had done it for a long time. However, no one dare to declare it to the public because it is the regulations. It has been two months of investigation yet I have not gotten any answer from DHL regarding where my money is and who will responsible for this issue? Or DHL choose to neglect the problem to keep up to its image and the reputation thus decides on keeping quiet and closing an eye on the wrongdoings of their staffs.
I would like to tell everyone about this risky delivery. From now on do not trust DHL to deliver your parcel anymore. Otherwise you are the one who choose to be at risk like me!!! There are many other alternatives to deliver your parcel such as FedEx or TNT.
Comments
So I gave up that whole day waiting for the parcel that seemed a night supervisor that supervised the driver supervisors that supervised the drivers that didnt know what was going on.
So... Later that night I called the 800 CALLDHL number. That person said the package was delivered to a address on the North end of the street I lived on..Still after I varified it to be South to the very first person that called me and said it was on its way. You remember the first person that called dont ya? Well. Is it good and confusing yet?
Well it is to me..And since this all started. I have talked to several people with DHL and they are all more confused than me . Now they have "someone" going to retrieve the parcel and try to bring it to me. Now this is Sat. 11-1-08 and they said I now will have to wait till Mon 11-3-08 before they know anything. I did find out who sent it or "tried to send it" Got the tracking number, gave it to all the people at DHL I contacted. And that didnt even speed it up any. Oh yes.. Did I mention it is perrishable???.. Dont trust DHL if you expect anything to be on time.