UNAUTHORIZED DEBIT
Complaint
Holly Y
Country: United States
Took $39.98 out on my checking debit card WITHOUT my authorization! Called and got the "run around" (operator based in the Phillipines-for a company that is BASED out of TX and MN!) "She" could not find an order# in my name, by email address or mailing address-then she had the AUDACITY to ask for my card #!!
I replied, "WHAT?! You've already taken money out of my account UNauthorized, do you REALLY think I'm DUMB enough to actually GIVE YOU my card number??"
So I called my bank & they decided to list my card as stolen (so the NSF fee [$34] could be credited back, since 'their' charge above put my account in the negative!!).
I will be contacting the Better Business Bureau and my State Attorney's office. Oh, by the way..... while i was checking my email to see if they sent me a "confirmation" email with an "order #", the operator hung up on me!!!
But earlier in the conversation she gave me this phone #952-253-8760 to fax a copy showing the debit so they could credit me. You can bet that i will black out ANY bank info before i fax that!!!!
I replied, "WHAT?! You've already taken money out of my account UNauthorized, do you REALLY think I'm DUMB enough to actually GIVE YOU my card number??"
So I called my bank & they decided to list my card as stolen (so the NSF fee [$34] could be credited back, since 'their' charge above put my account in the negative!!).
I will be contacting the Better Business Bureau and my State Attorney's office. Oh, by the way..... while i was checking my email to see if they sent me a "confirmation" email with an "order #", the operator hung up on me!!!
But earlier in the conversation she gave me this phone #952-253-8760 to fax a copy showing the debit so they could credit me. You can bet that i will black out ANY bank info before i fax that!!!!
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