Account closed

I closed my account with an ex employee named Sean Shipman. I provided proof of relocation which was hours away from the closest Gold's gym ( I also was laid off suffering financial hardship) and was told that that allowed me to break a contract. He told me he successfully submitted all documentation and the account was closed. We shook hands and parted ways. Years have gone by and no charges on my account. No bills. No calls. No notices. Now 3 years later I am preparing for our twins to be born with a wife about to be put on bedrest and I get a notification from my bank showing that we are in the negative for a $900+ charge. Golds gym charged my account. We called the corporate office. Because they had the wrong address they refused to assist us. They referred us back to the opening branch. We called and spoke to our operations manager. Told her everything and she told us that she had only recently taken over and cannot help us but it was so wrong and she was so sorry. She cancelled the account and told us that we had to speak to cooperate. We called the department for billing and asked for their manager. We were told 2 times by two employees that we had to talk with them first, then that we were not allowed to hold for a manager. We informed them we had multiple auto drafts pending that would accumulate fees at the bank and it was time sensitive! They offered to transfer to a voicemail or hang up. Those are our options. I asked for the complaint department of corporate to which another employee responded " I am corporate" and hung up on us. I called again 4 times. No call back. My 6 month pregnant wife with twins who cannot be stressed was in tears having a panic attack which almost caused her to be hospitalized. Our rent is due and multiple charges are pending which will incure fees. We provided the employee name and date of cancellation and were berated and finally told if we didn't have a confirmation code (that was never provided) from their employee who was let go for obvious reasons that we were STILL under contract (they told us 2 year but now somehow it was 4 with no paperwork to prove so) and continue to be charged. We have since closed the account and reported the charges and will be taking them to small claims court and counter seeing for damages and pain and suffering if this is not fixed. I am disgusted and appalled.