Fraudulent Advertising

ComplaintsHome & GardenHeartland America

Complaint

0
Peggy
Country: United States
Buyer Beware is an understatement!  The State of Minnesota is certainly obligated by law to follow up on the fradulent advertising of Heartland.America and I most definitely am contacting the Better Business Bureau. Their prominent ad related to meeting any competitor's price had no mention of terms and conditions that would apply. Same advertisement was very clear on the 30 day money back guarantee. I called and the first customer representative who stated that they will only meet a better price found within their own company catalog made no sense. I asked to speak with a suoervisor, was put on hold for 15 minutes and then was disconnected. I called back, asked to speak with a supevisor once again and after an additional 15 minutes on hold, was connected to a rude, arrogant and disrespectful"supervisor"- Mike 130.  Again, beware of ordering from this company. They do not stand by their word.

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