Don't use it
Complaint
Johanna
Country: United States
I signed up for Direct TV in August 2005, with a one year contract. I'm a
grad student, so I knew I would be graduating in June 2007. After a year of
interrupted service, and a summer during which my service was disconnected
(even though I was paying for it in absentia), I called Direct TV in October of 2006 because my service was interrupted for a few days.
As an apology, the customer service rep offered me 6 months of $10 off/month. I agreed, a little happier. When it came time to cancel, I received no less than 3 incorrect bills noting that I owed additional money as well as an early cancellation charge.
To my surprise, apparently, the rep signed me up for another year's contract, even though she never mentioned it, and I certainly never would have renewed it since I knew I was moving 8 months later. Because of this, I have spent hours arguing on the phone with the customer service reps, who either cannot or will not help me.
The end result is that I will have to pay the early cancellation charge, even though I never agreed to a new contract. There is no proof on either side because they claim it was a "verbal agreement". Truly the worst service experience ever. I will never use Direct TV, and in fact, I plan to be an anti-Direct TV evangelist to spread word for people never to use it.
grad student, so I knew I would be graduating in June 2007. After a year of
interrupted service, and a summer during which my service was disconnected
(even though I was paying for it in absentia), I called Direct TV in October of 2006 because my service was interrupted for a few days.
As an apology, the customer service rep offered me 6 months of $10 off/month. I agreed, a little happier. When it came time to cancel, I received no less than 3 incorrect bills noting that I owed additional money as well as an early cancellation charge.
To my surprise, apparently, the rep signed me up for another year's contract, even though she never mentioned it, and I certainly never would have renewed it since I knew I was moving 8 months later. Because of this, I have spent hours arguing on the phone with the customer service reps, who either cannot or will not help me.
The end result is that I will have to pay the early cancellation charge, even though I never agreed to a new contract. There is no proof on either side because they claim it was a "verbal agreement". Truly the worst service experience ever. I will never use Direct TV, and in fact, I plan to be an anti-Direct TV evangelist to spread word for people never to use it.
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