Complaint

0
Santosh Gupta
Country: India
My AirTel prepaid number is 9799384286. I did not activate EASY SEARCH Service, and still i am getting SMS from AT-AIRINF everyday and 1.5 Rupees is deducted from my account. The sms is as follows : "You have been renewed for EASY SEARCH subscription service from AIRTEL. You have been charged Rs. 1.5.". I had called Customer care, and they told that no service is activated on your mobile. But, I am getting this SMS daily from more than a month now. One more strange thing is that there is no option to reply back to that message. I called Customer Care today too and they replied that no service has been activated on your mobile. Please deactivate the service as soon as possible....

Comments

  • 0
    airtelpresence
    Namaste Ms. Gupta,

    This is to inform you that your concern listed on 22 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at airtel.presence@in.airtel.com
            
    Regards        
    Saurav Ahlawat    
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd    
    Airtel.Presence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - www.twitter.com/airtel_presence 
    Facebook - www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
  • 0
    airtelpresence
    Namaste Ms. Gupta,

    We would like to inform you that your concern listed 22 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.presence@in.airtel.com

    Regards
    Saurav Ahlawat    
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtel.presence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - www.twitter.com/airtel_presence 
    Facebook - www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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