A&E Service took 5 visits and damages my new home
Complaint
Homeowner
Country: United States
The A&E repairman puts 30+ inch long dent in my new, custom-made kitchen floor -- despite my request to use provided protection.
Along with their "skids" I provided (and asked them to use) a pressboard panel which came with the refrigerator to protect the floor. The repairman didn't use the protection provided and puts 30+ inch dents in my kitchen floor from rolling the refrigerator out to get to the back.
They pass me off to Sedgwick Insurance – their insurance company for remedy. I perform all the required tasks (to include photo and estimate submissions). After repeated inquiries and a 3 month wait without remedy they won’t provide but a couple hundred dollars to fix a custom made floor that will cost me thousands of dollars to return to the condition it was in prior to their visit.
Also, actual repair of the refrigerator also cost me several hundred dollars and it took them 5 visits to remedy the refrigerator issue. The visits are only scheduled from 8a-5p so I had to wait at home 5 times! Also, the repair parts through A&E cost more than twice what I could get them for online.
For me, the experience of using A&E Service for a basic appliance repair will have cost:
• About 8 thousand dollars ($8,000.00)
• Multiple inconveniences
• Five vacation days for the appliance repair alone
• Lengthy living disruptions with repairman in the house
• Significant house cleaning bills
• Essentially a refusal to take responsibility for the damage done
• HUGE disappointment and frustration
A&E Service has been one of the worst experiences of my entire life…
Along with their "skids" I provided (and asked them to use) a pressboard panel which came with the refrigerator to protect the floor. The repairman didn't use the protection provided and puts 30+ inch dents in my kitchen floor from rolling the refrigerator out to get to the back.
They pass me off to Sedgwick Insurance – their insurance company for remedy. I perform all the required tasks (to include photo and estimate submissions). After repeated inquiries and a 3 month wait without remedy they won’t provide but a couple hundred dollars to fix a custom made floor that will cost me thousands of dollars to return to the condition it was in prior to their visit.
Also, actual repair of the refrigerator also cost me several hundred dollars and it took them 5 visits to remedy the refrigerator issue. The visits are only scheduled from 8a-5p so I had to wait at home 5 times! Also, the repair parts through A&E cost more than twice what I could get them for online.
For me, the experience of using A&E Service for a basic appliance repair will have cost:
• About 8 thousand dollars ($8,000.00)
• Multiple inconveniences
• Five vacation days for the appliance repair alone
• Lengthy living disruptions with repairman in the house
• Significant house cleaning bills
• Essentially a refusal to take responsibility for the damage done
• HUGE disappointment and frustration
A&E Service has been one of the worst experiences of my entire life…
Comments
A&E has proven useless; the first repairman who came out basically unplugged the washer and plugged it back in and declared it repaired. It's been downhill from there. 3 repair visits, main parts replaced, the washer still doesn't work, and NO ONE knows when it may be fixed or replaced. A&E claims there have been only 2 visits for the particular problem, which is NOT true, further delaying resolution.
NOBODY is responsible. Based on what I've been hearing, ensuring every customer is disrespected and dissatisfied is simply their policy.
• Multiple inconveniences
• Three days of work lost, so far
• Lengthy household disruptions with repairman in the house
• Refusal to take responsibility for customer dissatisfaction
A&E Factory Service is a nationwide leader in appliance repair service. We service all major brand appliances and provide a professional and enjoyable repair experience with prompt, courteous service. Depend on us for a wide variety of in-home repair needs.
•Experience & Expertise
Our professional service technicians have the expertise to service all major brand appliances, lawn & garden equipment, consumer electronics, fitness equipment, power tools… and much more.
•Reliable Service
All A&E Service technicians are company employees and undergo stringent security and background checks. We show up on time, and leave the work site as clean as we find it.
•Flexible Scheduling Options
We provide maximum flexibility including real-time, one-call scheduling 7 days a week from 6:00AM (CT) to midnight (CT) via phone or online… plus Saturday service at no extra charge.
•Our Goal: Do It Right the First Time
Our fully-stocked vans are equipped with the most frequently used parts and wireless access to technical diagrams, so we can take care of your repair service right away.
I found these statemants on the A&E waeb page today!!!!!!!!!!!!!!!
These are False I have had nothing but problem with A&E Repair Service.
WRONG PARTS, DAMAGE TO PRODUCT THAT THEY WORK ON. DAMAGE TO FLOOR, LEAVING THE HOUSE WITH A MESS IN THE GARAGE FROM PACKING . LEAVING ME WITH THE WRONG PARTS, WHAT AM I GOING TO DO WITH THEM???????????????
File complaints with the Better Business Bureau and the Consumer Protection agency in your state. Place flyers up in your community it is the only way to stop this type of pathetic service. These businesses' all need to be held accountable for pathetic service no matter how large they are!!
I have many complaints and a long involved story regarding my washer, won't bore you with details; it is very similar to the stories already posted.
The bottom line is they are too big to fail..... They told me they were the 2nd largest service company in the country.
They are dishonest, incompetent, rude and the bottom line corrupt.
I called 10-12 times to ask to speak with a manager/supervisor and they place you on hold until you have to hang-up after 20-30-40 minutes. That is how they deal with your complaints. They are terrible and should not be in business!! Let's all do our part to stop this kind of service.
We all deserve better. Thanks!