Two direct debits to my ckg. acct. on 12/21/11
Complaint
Patricia H. Todd
Country: United States
I have two charges (DD) to my ckg. acct., both on 12/21/11. One is for $11.66 and the 2nd one is for $51.07. The order nbrs. are 24430991355400683369055 and 24430991355400683369063? What are they for? I do not remember making such expensive purchases. If you are a legitimate company, why isn't there a phone number where you can be reached?
Comments
DRI is their payment processor.
If you did not order anything from them, then dispute the charge through your bank as fraudulent.
Intangible downloaded products are common targets of fraudulent charges, since they require no shipment address so the perpetrator is untraceable. In addition, since the product is intangible and the marginal cost of fraud to the merchant is negligible, they may have more lax security. Such intangible products may also be used by thieves to "ping" an account, to verify it is active prior to running through additional fraudulent charges.
You have no obligation to track down the merchant or depend on them to return unauthorized charges. Dispute them directly through your bank as fraudulent, and close the account to prevent additional fraud.
Do NOT provide your checking account number to anyone to authorize EFT. Use it for what it was originally intended for, writing checks.
Use only credit cards for on line or retail purchases, as the fraud protections are stronger.