phone scam
Complaint
Sally Riley
Country: United States
change the dates, the story is the same. The amount of $667.39 is even the same.
When it was happening on the initial call in July, our business person suspected as much because she tried to interrupt the caller and not to answer the questions in order and she said "You weren't supposed to do that! Now I have to start all over!" Our employee correctly asked for the name and number of a manager and got a cancellation number which (of course) we are now told is not a number from them. Shocker.
When it was happening on the initial call in July, our business person suspected as much because she tried to interrupt the caller and not to answer the questions in order and she said "You weren't supposed to do that! Now I have to start all over!" Our employee correctly asked for the name and number of a manager and got a cancellation number which (of course) we are now told is not a number from them. Shocker.
Comments
I called the collection agent for this Company --Jenna Fox-- 1-800-493-1359, ext. 424, fax 1-914-920-3666, and told her she had an "F" rating with the BBB, and this was a "Scam"! She said she was turning it over for collection, and hung up on me. First of all, my invoice states in detail all the services they are providing (business detail, business categories, unlimited search keywords, showcase products and service, etc.). Since I've provided no information, just how are they going to produce this service! I'm writing to every Agency available to complain!
Attached is an excerpt I filed with the Better Business Bureau on 2-18-13.
These people are slick as they played a tape when the order was placed, but now I think the tape was altered as the responses were very hard to hear and different than the person they claimed placed the order.
Every business should be put on alert so scams like this can be stopped.
"In 2011, an employee used a company signed check to pay an invoice from this company. We received nothing in return for their so called services. In 2012 this company called an unqualified employee and charged our credit card for their "service". When I called, they refused to cancel the order that was placed with an unqualified employee so I denied the claim on the credit card. I expressed to the Company - "We do not want to do business with them ever again."
This year they called, placed order with an unqualified front desk person in October 2012. I received the blurred almost unreadable bill by FAX, Feb. 2013 and called 914-202-4540, Joanne Wilson, Collection Agent. She refused to cancel Invoice #OL 5423537, dated 10/9/2012. It states it is an Advanced Online Advertising Package for $599.99. As of Feb. 2013, the bill is $877.48. During our conversation, I expressed the order was taken with an unqualified front desk person. When I again expressed that Heaven on Earth did not want their business and have never received any benefit from them and requested to cancel this order Ms. Wilson got angry and yelled :This bill will be placed in the hands of a collection agency" and hung up on my phone call. This is the third time they have tricked Heaven on Earth into placing an order. We have never used their services, and don't know what benefit their service would be to our company. How do we get them to stop calling our Company?"
Same exact story with our Company. They edited my conversation, stating I authorized their service. My last statement was $677.48, and I was continuously receiving collection calls and faxes from their collection department. I finally had enough, and on 2/18/13 sat down and reported them on line to the following -
BBB of New York
econsumer.gov
New York Department of State Division of Consumer Protection
State of WV Office of the Attorney General
(you would report to the Attorney General in your State)
On March 4th, I received a copy of the letter sent by N.Y. Dept. of Consumer Protection to the Online Local Yellow Pages asking for explanation of all charges.
On Feb. 22nd, I received a letter from the State of WV Attorney General's Office with the person's name who was to be my Mediator in this matter. On March lst, I received another letter from the Mediator, along with a letter from Online Local Yellow pages, stating my account had been closed, chages cancelled, and no further correspondence would be received.
Don't let them get away with this! It takes some time, but you just need to report them to these Agencys.
Did anyone else fight the charges? I am in california.
http://www.givemebackmycredit.com/blog/2012/0 ... e-its-back.html