THEFT! They took money after 6 months of canceling membership!
Complaint
Kate
Country: United States
Seattle Coffee Direct has made a business out of bilking the american people from their money by failure to refund money for products returned to them and by debiting from accounts hundreds of dollars without even so much as a coffee seed being sent prior to the money being taken out of your account.
Our story is not unique: After the initial shipment, three days passed before a second shipment was sent out. $39.99 was charged to our debit account. We called. We canceled. We were told to simply return the coffee and a full refund would be "2-3 days" away. It never came. That was in May.
It is now the end of November and just yesterday, after our membership was long canceled and the $40 never returned to us, Seattle Coffee Direct had the audacity to debit from our account without our knowledge nor permission, $79.99!!! When we called to tell them what they had done, we got the same song and dance then were hung up on.
What makes this last time so egregious is that it was BLATANT THEFT! This company stole money from us. No two ways around it.
What we all need to do, to stop this company and shut them down and HOPE to recoup our monies is do what we've done. First, document dates, times and who you spoke with when requesting refunds or reporting unauthorized deductions. Second, contact Illinois State Better Business Bureau and make a complaint. (This company is out of IL not Seattle!) Third, contact your local FBI and file an internet crimes complaint against them if they've stolen money from you too. On both complaints, link to this website so that the organizations can see that yours was not an isolated incident.
Fourth, place a block on this company at your bank or contact your credit card and report a fraud.
Finally, post here so that others can be warned.
Good luck!
Our story is not unique: After the initial shipment, three days passed before a second shipment was sent out. $39.99 was charged to our debit account. We called. We canceled. We were told to simply return the coffee and a full refund would be "2-3 days" away. It never came. That was in May.
It is now the end of November and just yesterday, after our membership was long canceled and the $40 never returned to us, Seattle Coffee Direct had the audacity to debit from our account without our knowledge nor permission, $79.99!!! When we called to tell them what they had done, we got the same song and dance then were hung up on.
What makes this last time so egregious is that it was BLATANT THEFT! This company stole money from us. No two ways around it.
What we all need to do, to stop this company and shut them down and HOPE to recoup our monies is do what we've done. First, document dates, times and who you spoke with when requesting refunds or reporting unauthorized deductions. Second, contact Illinois State Better Business Bureau and make a complaint. (This company is out of IL not Seattle!) Third, contact your local FBI and file an internet crimes complaint against them if they've stolen money from you too. On both complaints, link to this website so that the organizations can see that yours was not an isolated incident.
Fourth, place a block on this company at your bank or contact your credit card and report a fraud.
Finally, post here so that others can be warned.
Good luck!
Comments
http://www.secretservice.gov/field_offices.shtml
Also, here is the form to file a complaint with the Illinois Attorney General's Office:
http://www.illinoisattorneygeneral.gov/consumers/conscomp.pdf
BBB Link:
http://www.bbb.org/chicago/business-reviews/p ... 0239#govtaction