cheated by royal goan holiday resorts private limited
Complaint
Jitendra Gupta
Country: India
I along with my wife happen to be visiting Shimla in July-June2012 where
we came across a person asking us to scratch cards. He was from the marketing team of the Royal resorts, Goa. Innocuously me, my wife had to visit the resort and had to go through their marketing presentation / session with their customer executives. Theirs was a timed sharing resort and they were looking for prospective customers.
They started their session and I told them that I didn’t find their product convincing. The session continued and went through many hours. They were trying to sell their product very hard and I was not seeing enough reasons to buy it. After the presentation and a visit round the resort, the customers’ executive now had the company of another manager (accounts manager) who started with quoting the membership cost i.e. more then 5.5lacs, which I found exorbitant. He then started offering discounts for us (special case as he insisted) and came up with a figure which he said that we should not refuse. I still wasn’t sure and said that I needed time but they have a company policy of signing *“TODAY*”. I found this policy very unethical as a customer we needed time to check various aspects but they said that was the company policy. Finally the accounts manager came up with a rate and a policy of alternate year membership for Rs 1,50,000/- and said that I could avail it for a down payment by paying 10% of membership amount i.e. Rs 15,000/- addition to this they insisted me to opt for loan wherein there will be 1% processing fee, and initially for six months there will not be interest charged from you (as a valuable customer). I thought of opting the membership hence I signed the agreement (they have allotted membership number keeping in view that I will pay rest of the amount in six months time. I made this transaction thru my HDFC Platinum Credit Card. This is all on 22nd of June 2012. On next day while going thru all the documents I found this aspect demeaning as it showed discrimination. In one of the agreement they have agreed for 6months without interest whereas they have calculated 19% interest from the day payable. I tried to reach them on given phone numbers (as I was returning back from Goa on 6th early morning) but no one has picked the calls. After regressive attempts one of the office representatives pickedup the call and arrogantly said nothing can be happened since I have signed the agreement.
The very same cases happened with me as Mr Arun Gupta raised on the link - https://complaintwire.org/complaint/Y50BAAAAA ... day-royal-india
However, after frequent follow up with PRESTIGE HOLIDAY RESORTBARDEZ IND they called me and informed that money paid was non-refundable. I was really shocked and again felt completely cheated.
Comments
As with all our members, we are trying our best to find out and handle any issue this member may have.but cannot do this without contact!
We would also like to point out that the complaint title above is against "royal goan holiday resorts private limited" and this has NOTHING to do with the Royal Goan Beach Club or Royal Resorts. This Company is a different one based in the North of Goa with offices apparently in Calangute. They operate under a similar name and we presume this is as a result of the good reputation established over 20 years in India of the Royal Resorts.
The Indian member services department of Royal Resorts has their offices in Margao and can be contacted there by telephone on 0832 6725200/01-09 or by email.to odysseyindia@odysseypremier.com
Failing that feel free to email me webchecker@royalperspective.com and we will be happy to help.
Regards
Susan
Regards
Raj
We took membership being assured of guaranteed vacations, 6 years ago. Maintenance costs is in the tune of Rs. 23000 per year and when you ask for rooms, they don't have it. They never shy away from bullying you to pay up the maintenance but never would solve your problem of availability. NEVER EVER SIGN UP FOR RGBC MEMBERSHIP, charity is better option !!
I have made the full and final payment on 18th March,1998 with proper receipt. I had received the letter from RGBC dated 24.3.2001 from Customer Services Department with the Signature of Business Manager Mr. Esperanca Patricio, addressed at Haathi Mahal, Goa - 403731. After that I met with so many crisis in my life that I could not contact for time sharing holidays. Now I am in a position to search for my facilities for time sharing but could not contact any of the above addresses. What to do? 16th May, 2015.