sent damaged nightgown? horrible cust. service

2 weeks ago I ordered a satin chemise for a friends bridal shower (in 5 days). It just arrived, wrinked as can be with a tear down the front. Since I will have to purchase a diferent item at a store now, I called FOH to make sure I can return the item and get reimbursed the original shipping that I paid. I was first connected to a woman who could barely speak or understand english. Then I was transferred to a man in customer service who condesendingly repeated that they could NOT reimburse me the original shipping, even though the item is damaged. He could not explain the reasoning behind this policy. Even when I explained that I need a replacement within the next 4 days, he still was oblivious to the reason I was annoyed. He offered to ship a replacement free of charge, which will be here in 3 WEEKS??? I asked if he could overnight the package and he refused. It is absurd to still be charged shipping for a damaged item, even if they refund the purchase price. This company has horrible customer service and I will never order from there again