Lied to and almost duped

19 May – I called Sprint (Andi Williams) and was told I could have the LG Remarq with QWERTY keyboard and same plan for $0.00 and that the $12.00 and $18.00 fees for shipping and something else were being waived so my cost for trading in my old phone would be $0.00.  It was further agreed that I did not want any accessories.  I signed up for 2 year plan – new plan to expire on 5/19/2013.  I was told I would receive written confirmation along with a 30 day return window for refund or exchange.  I was given the number to order support 18667898292 and Confirmation # of TM-TSPH-34166634.  I was told the phone would be here by Tuesday May 24th and I would need to call customer care at 8882114727 to transfer the data from my old phone to the new phone.  I always take copious notes so the facts are these:  20 May – I received the phone in the mail and plugged it in to charge.  21 May – I called the customer care at 8882114727 in the morning to active the phone and to transfer the data from my old phone to the new phone and was told to take the phone to the local Sprint store to have them sync the data.  21 May – I took the phone to my local Sprint store to active the phone and have them sync the data.  Christine took my old and new phones and placed them on a machine to sync the data.  She told me that she could not activate my phone and began corresponding with someone via computer regarding my issues.  I learned that I would have to switch plans because I was going from a Nextel phone to a Sprint phone and my plan had not been grandfathered in.  That instead of paying $49.99 for 1000 minutes my best plan choice would be the $49.99 for 450 minutes “everything messaging plan”.  21 May – I returned home and called Sprint and told the representative (female named Dawn?) that I was going to have to change my plan even though I had been told on 19 May that I could keep my plan.  I told the representative that I wanted to continue to pay $49.99 and had selected the “everything messaging plan”.  While on the telephone I researched my bills and verified that I was using far less than my 1000 minutes and though that the” everything messaging plan” would fit my needs.  I actually named the plan and probably said the words “the $49.99 everything messaging plan” at least 3 times to make myself very clear to the representative exactly what plan I was being forced to switch to.  The representative told me that I would be receiving the $49.99 everything messaging plan with 450 minutes plus 300 bonus minutes and she switched me over to an individual in a different area to assist me.  The three of us were on the phone all at once at one point while handed me over to Scott.  As Scott was assisting me I gave the background of my Sprint experience since my initial call of 19 May.  Scott was very helpful and understanding.  By this time I had been on the telephone for nearly 45 minutes.  Scott got my phone activated and according to his instructions was going to switch my plan to the $69.99 “everything data plan” NOT the agreed upon $49.99 “everything messaging plan”.  It was at this point that Scott decided I should speak to someone higher up since I had been basically lied to and an attempt had been made to dupe me into a more costly plan.  I was then transferred to Jason who rather curtly told me that there were no bonus minutes with the $49.99 everything messaging plan.  I attempted to   give the background of my Sprint experience since my initial call of 19 May to Jason who interrupted me by asking “what do you want me to do about it?”  The tone and inflection in Jason’s voice was very unprofessional and it was clear to me that his job was to do as little as possible to rectify the problems I had encountered.  Unlike Scott, who was personable and looking out for my best interest, Jason was a [***].  The best he could do for me was to give me a $49.99 credit on my first bill.  I’ve marked my calendar for 5/19/2013 when I’m making the switch from Sprint to, who knows.  I’m open to suggestions/recommendations.