Airtel not disconnecting postpaid number and sending bills

ComplaintsCellphone ProvidersAirtel not disconnecting postpaid number and sending bills

Complaint

0
Saksham Agarwal
Country: India
I relocated from Hyderabad to Delhi in April and stopped using my Airtel Postpaid mobile number – 8897508467. I contacted the helpline and they assured me that they will deactivate my simcard. Despite this, i kept receiving bills every month. I wasn’t contacted to tell me that it had not been deactivated and they kept billing it to me. In July, I got a call and was told that I had outstanding balances. After bearing the extremely abusive and uncouth behaviour of the uneducated Airtel representatives, I was told to pay my outstanding amount of Rs. 2,300 at the local Airtel Store, which I duly went and paid off that day. I then provided the transaction ID of that payment to the female Airtel representative on the phone and she assured that my phone would be deactivated that very moment and that I would have nothing to do with it from then on.

But the bills are still getting sent. Every month 800 rupees are being charged to me despite the number being out of service(when you try and call it) as rental charges + BlackBerry services. The number was NOT DEACTIVATED DESPITE THE VERBAL CONFIRMATION. This has now accumulated to more than 4000rs. One of the bills even shows a credit of the 2300 I paid. Today, on 18th Dec, I get a call again asking me to pay my outstanding amount. i don’t understand why this is happening. Why was my number not disconnected in April and then again in July? And why was I, at no point, informed of the non-cancellation. And why I am I being contacted in December, after July? The fact that they wait for so many months clearly shows that Airtel has resorted to extortion. Airtel is surely the worst telecom service in this country.
To Airtel_Presence, kindly resolve this issue as soon as possible. I cannot stand this humiliation anymore.

Comments

  • 0
    Airtel Presence
    Namaste Mr.Agarwal,

    This is to inform you that your concern listed on 18 Nov 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
            
    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - www.twitter.com/airtel_presence 
    Facebook - www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
  • 0
    airtel
    Namaste Mr. Agarwal,

    This is to inform you that your concern listed 18 Dec. 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at www.airtel.in/airtelpresence  .

    We assure you that we are committed to resolving the issue to your satisfaction.
        
    Regards    
    Rakesh Ranga    
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd        
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - www.twitter.com/airtel_presence 
    Facebook - www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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