Can't get simple part from chat help line
Complaint
John Law
Country: United States
BELOW IS THE CONVERSATION I HAD WITH ARMANDO
Chat InformationWe apologize for the wait, an operator will be with you shortly. Thank you for your patience.
Chat InformationWe apologize for the wait, an operator will be with you shortly. Thank you for your patience.
Chat InformationWe apologize for the wait, an operator will be with you shortly. Thank you for your patience.
Chat InformationWe apologize for the wait, an operator will be with you shortly. Thank you for your patience.
Chat InformationWe apologize for the wait, an operator will be with you shortly. Thank you for your patience.
Chat InformationYou are now chatting with 'Armando'. Thank you for waiting.
Chat InformationYour Issue ID for this chat is LTK145013571156X
Armando: Hi, How may I assist you today?
john Law: On the inside of the powerwasher are these clear plastic tubes connected to the machine by these white plastic connectors. One of mine broke and I need a replacement. The parts catalog doesn't list that part.
john Law: I need the plastic connector, not the tubing
Armando: Can you describe the part.
john Law: One end connects to the plastic tubing, the other has a cylindrical end that fits into the machine.
Armando: You need the clear tube?
john Law: No, not the tube. I need the plastic piece that fits onto the tubing
Armando: The dial?
john Law: No, each machine has several small plastic connectors, smaller than 1/2 inch each.
john Law: The connectors are on the inside of the machine.
Armando: Can you describe the part that you need.
john Law: I already have several times above
Armando: From what you explained I understand you either need the dial or the tubing.
john Law: Can I talk to someone else. You don't seem to understand what I
have written.
Armando: On the site you are on select the ONLINE STORE link, followed by the US Flag then select your unit out of warranty.
Armando: Review the parts which are available through there and see which is the one that you need.
john Law: It's not there. I already checked. How do I get in touch with someone who knows about the machine?
Armando: I understand and know each part of the unit.
Armando: Can you describe the part which you need.
Armando: So I can produce you with the proper solution.
john Law: Look at the end of any plastic tube on the machine and you will see a white plastic connector. Can you see them?
Armando: http://www.huskypowerwasher.com/productphotos/7002071.jpg
Armando: Is this the piece you are referring to.
john Law: NO,not even close. It's a small white connector, that connects the hoses to the machine. I can't explain it any simpler.
Armando: Send a detailed picture of the part that you need at cservice@fna-group.com
C8Z3
john Law: Never mind. This is a worthless waste of time. I'll take the part to Home Depot.
Chat InformationWe apologize for the wait, an operator will be with you shortly. Thank you for your patience.
Chat InformationWe apologize for the wait, an operator will be with you shortly. Thank you for your patience.
Chat InformationWe apologize for the wait, an operator will be with you shortly. Thank you for your patience.
Chat InformationWe apologize for the wait, an operator will be with you shortly. Thank you for your patience.
Chat InformationWe apologize for the wait, an operator will be with you shortly. Thank you for your patience.
Chat InformationYou are now chatting with 'Armando'. Thank you for waiting.
Chat InformationYour Issue ID for this chat is LTK145013571156X
Armando: Hi, How may I assist you today?
john Law: On the inside of the powerwasher are these clear plastic tubes connected to the machine by these white plastic connectors. One of mine broke and I need a replacement. The parts catalog doesn't list that part.
john Law: I need the plastic connector, not the tubing
Armando: Can you describe the part.
john Law: One end connects to the plastic tubing, the other has a cylindrical end that fits into the machine.
Armando: You need the clear tube?
john Law: No, not the tube. I need the plastic piece that fits onto the tubing
Armando: The dial?
john Law: No, each machine has several small plastic connectors, smaller than 1/2 inch each.
john Law: The connectors are on the inside of the machine.
Armando: Can you describe the part that you need.
john Law: I already have several times above
Armando: From what you explained I understand you either need the dial or the tubing.
john Law: Can I talk to someone else. You don't seem to understand what I
have written.
Armando: On the site you are on select the ONLINE STORE link, followed by the US Flag then select your unit out of warranty.
Armando: Review the parts which are available through there and see which is the one that you need.
john Law: It's not there. I already checked. How do I get in touch with someone who knows about the machine?
Armando: I understand and know each part of the unit.
Armando: Can you describe the part which you need.
Armando: So I can produce you with the proper solution.
john Law: Look at the end of any plastic tube on the machine and you will see a white plastic connector. Can you see them?
Armando: http://www.huskypowerwasher.com/productphotos/7002071.jpg
Armando: Is this the piece you are referring to.
john Law: NO,not even close. It's a small white connector, that connects the hoses to the machine. I can't explain it any simpler.
Armando: Send a detailed picture of the part that you need at cservice@fna-group.com
C8Z3
john Law: Never mind. This is a worthless waste of time. I'll take the part to Home Depot.
Comments
unqualified technicians and/or have outsourced it to idiots. I won't order anything from Sears ever again. Now I am beginning to feel the same way about Home Depot.
Michael
Customer Care
The Home Depot
2427102
I apologize for your inconvenience.
Please contact us at 888.550.1606 or cservice@fna-group.com
We will get the correct part ordered for you without further delay.
Thank you,
Husky PowerWasher Customer Care
I am a Customer Service Representative at the Husky Power Washer Company. Please accept my apology for the issue you experienced with your Husky 2000S pressure washer.
Please contact us at 888-550-1606 or cservice@fna-group.com or at www.huskypowerwasher.com
Please reference posting #DG01051004 when you make contact and we will resolve this issue to your full satisfaction.
Thank you,
Husky Customer Care Team