Unauthorized auto withdrawal
Complaint
Amy Chess
Country: United States
Zeal Money Solution - 1-888-485-8578 (answers phone "customer service")
Took $29.95 from my checking acct without authorization.
When called - they stated that they sent an e-mail - and because the e-mail stated "do not reply if you would like to be signed up" they took $29.95 because I did not reply.
Demanded $29.95 to be refunded - they said ok - will take 5-7 days - and also they are wiping my info from their system.
hmmmmmmmmmmmmmmmmmmm?
Took $29.95 from my checking acct without authorization.
When called - they stated that they sent an e-mail - and because the e-mail stated "do not reply if you would like to be signed up" they took $29.95 because I did not reply.
Demanded $29.95 to be refunded - they said ok - will take 5-7 days - and also they are wiping my info from their system.
hmmmmmmmmmmmmmmmmmmm?
Comments
https://complaintwire.org/complaint/QK1OgNTi2wU/zeal-money-solution
Do not rely only on the company's promise to refund. If they can run out the 60 day bank dispute period, or they go bust with all these complaints, you will find yourself out of luck.
If you didn't authorize the charge, dispute it through your bank, and block your card number or close your account to prevent additional fraud. Your bank should be able to reverse the fraudulent charge if you dispute promptly.
File fraud complaints with FTC, your state AG, the Utah AG, and at www.ic3.gov
"...
Government Actions
On July 26, 2012 the Utah Division of Consumer Protection issued an Administrative Citation against Zeal Funding Services LLC, Zeal Money Solutions, My Money Toolbox, My Moneyleaf, and Adam Bronson ("Respondents"). It is alleged that the Respondents made unauthorized debits from multiple consumer accounts, while consumers allege that they did not visit the Respondent's websites. The alleged actions are in violation of the Utah Consumer Sales Practices Act and carry a potential fine of $15,000.00.
..."
Immediately contact your bank to file a fraud dispute, and close your account to block further fraudulent charges. Follow up by sending a fraud affidavit to your bank's fraud department.
File fraud complaints with FTC, the Consumer Finacial Protection Bureau, the Office of the Comptroller of the Currency, the Utah Division of Consumer Protection, and your state AG.
www.ftc.gov
http://www.consumerfinance.gov/
www.occ.gov
http://consumerprotection.utah.gov/