Bad shopping experience
Complaint
Bret Stone
Country: United States
One of the worst ordering experiences. I ordered a computer last December from Circuit City. The estimated delivery was one week. I got the computer only 3 weeks later.
The computer was supposed to arrive with free software (they came in a bundle). The customer service made a few attempts to find my software and ended up sending me a store credit card for $30.00.
Because the computer was delivered two weeks later than was estimated I was denied the rebates. I also did not get free Windows Vista Premium upgrade because the offer expired. They didn't try to solve the issue with my rebates, and I got a bad deal on the computer (no rebates and no software).
I was not a frequent Circuit City shopper and they surely didn't turn me into their regular customer with their shopping experience.
The computer was supposed to arrive with free software (they came in a bundle). The customer service made a few attempts to find my software and ended up sending me a store credit card for $30.00.
Because the computer was delivered two weeks later than was estimated I was denied the rebates. I also did not get free Windows Vista Premium upgrade because the offer expired. They didn't try to solve the issue with my rebates, and I got a bad deal on the computer (no rebates and no software).
I was not a frequent Circuit City shopper and they surely didn't turn me into their regular customer with their shopping experience.
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