LA Fitness cheated my son
Complaint
Louis Victor
Country: United Kingdom
Hello all, against my normal principles I would ask you to circulate this email as widely as you can. I believe my son to have been cheated out of £200 and I believe that LA Fitness do the same things very often to lots of people. For this reason it is my public duty to spread details of their unfair practices to as many potential victims as possible. Please read the details below and then, if you are happy to, copy the email to as many people in your address book as you are able. The more people who see this email, the fewer people will fall victim to this unfair deailng. Thank you very much, Louis Victor
Are you thinking of joining an LA Fitness gym?
Here are some details of our own recent experience to help you to decide one way or another…
During my son’s brief involvement with LA Fitness staff at our local branch
• Lied to my son over the terms of contract, specifically terms of cancellation
• Continually provided different answers to fob him off when he tried to cancel his membership
• Produced a version of the contract that they claim he signed which did not match the original version of which he had kept a copy
• Refused to accept responsibility for comments and promises made (and the staff who made them) when he was persuaded to sign up
Subsequently, staff at head office…
• Allowed us to pay, under protest, a full and final cancellation fee but then attempted to collect further payments via direct debit
• Passed the matter of the further payments over to a Debt Management Company (with a vile and aggressive manner) within 5 days of the next payment apparently being due (it was later cancelled) and without any attempt at all to contact my son to ask why his direct debit arrangement had failed to pay out (he had been shrewd enough to cancel it)
• Promised to respond to my son’s complaint within 14 days but took over 2 months to provide only a partial response
I cannot, of course, prove that any or all of the above represents LA Fitness’ normal methods of doing business – but a quick and easy internet search (try something like ‘LA Fitness+complaints) will enable you to see the general pattern of their dealings with various other less-than-satisfied customers. My own advice, given without prejudice, would be to join a different gym.
Are you thinking of joining an LA Fitness gym?
Here are some details of our own recent experience to help you to decide one way or another…
During my son’s brief involvement with LA Fitness staff at our local branch
• Lied to my son over the terms of contract, specifically terms of cancellation
• Continually provided different answers to fob him off when he tried to cancel his membership
• Produced a version of the contract that they claim he signed which did not match the original version of which he had kept a copy
• Refused to accept responsibility for comments and promises made (and the staff who made them) when he was persuaded to sign up
Subsequently, staff at head office…
• Allowed us to pay, under protest, a full and final cancellation fee but then attempted to collect further payments via direct debit
• Passed the matter of the further payments over to a Debt Management Company (with a vile and aggressive manner) within 5 days of the next payment apparently being due (it was later cancelled) and without any attempt at all to contact my son to ask why his direct debit arrangement had failed to pay out (he had been shrewd enough to cancel it)
• Promised to respond to my son’s complaint within 14 days but took over 2 months to provide only a partial response
I cannot, of course, prove that any or all of the above represents LA Fitness’ normal methods of doing business – but a quick and easy internet search (try something like ‘LA Fitness+complaints) will enable you to see the general pattern of their dealings with various other less-than-satisfied customers. My own advice, given without prejudice, would be to join a different gym.
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