Wrong GPRS charges
Complaint
Manu
Country: India
Hello,
I am Airtel postpaid customer ( 9871200932 ) since 5 years. I am in international roaming since last 7 months. Last month, I got the bill with GPRS charge Approx Rs 8K. When I came out from India, GPRS was not activated.
I am continuing follow-up with Airtel customer care via Email and phone from USA it self. (Req number - 42624748 ). They replied - they activated GPRS on trial basis on 31 Dec, 2012 without my consent. And Since I am on international roaming, I used the GPRS , So I have to pay GPRS charges. Please refer to my latest bill. All GPRS charge Rs. 8K from same day. I was reading some important SMS only on my mobile that day. I have smart phone and mobile apps automatic use the internet if GPRS activated. It is not my fault if they activated GPRS without consent me.
I was not aware when GPRS was activated until I got the airtel bill. Now I am sending mail to 121 mail Id, I am not getting response except Acknowledge. And customer care is so helpless, they have only sentence - :"You have to pay"
Can someone please suggest how to handle this fraud from Airtel?
I am Airtel postpaid customer ( 9871200932 ) since 5 years. I am in international roaming since last 7 months. Last month, I got the bill with GPRS charge Approx Rs 8K. When I came out from India, GPRS was not activated.
I am continuing follow-up with Airtel customer care via Email and phone from USA it self. (Req number - 42624748 ). They replied - they activated GPRS on trial basis on 31 Dec, 2012 without my consent. And Since I am on international roaming, I used the GPRS , So I have to pay GPRS charges. Please refer to my latest bill. All GPRS charge Rs. 8K from same day. I was reading some important SMS only on my mobile that day. I have smart phone and mobile apps automatic use the internet if GPRS activated. It is not my fault if they activated GPRS without consent me.
I was not aware when GPRS was activated until I got the airtel bill. Now I am sending mail to 121 mail Id, I am not getting response except Acknowledge. And customer care is so helpless, they have only sentence - :"You have to pay"
Can someone please suggest how to handle this fraud from Airtel?
Comments
This is to inform you that your concern listed on 27 March 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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This is to inform that your concern listed on 27 March 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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We would like to inform you that your concern listed 27 March 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Facebook - http://on.fb.me/cECyvS