Poor leather quality, refused to solve/compensate
Complaint
Dennis
Country: United States
NEVER buy anything from them!
I bought my coach from R&F WestSide for more than $3000. The leather was supposed to be 100% genuine. HOWEVER, in _less than a year_ it started chipping and tearing!!!
While the quality of leather was obviously of the lowest quality, I had their insurance - they offered me to buy it if I would like to change leather later.
So I decided to wait a little because I will have only one chance to use the insurance.
Approximately after 3 years, when the view of the coach has become simply unbearable, I claimed the insurance. Their representative came and made some photos. And after several days they called back.
Image what they told me? "The damage is made by a customer!!!"
SURE [***]! I made a mistake sitting on your precious leather coach!
Eventually, even after long conversations with them they refused to do ANYTHING about the situation!
NEVER
BUY
ANYTHING
FROM
RAYMOUR & FLANIGAN.
They are cheaters. DOT.
Dennis
I bought my coach from R&F WestSide for more than $3000. The leather was supposed to be 100% genuine. HOWEVER, in _less than a year_ it started chipping and tearing!!!
While the quality of leather was obviously of the lowest quality, I had their insurance - they offered me to buy it if I would like to change leather later.
So I decided to wait a little because I will have only one chance to use the insurance.
Approximately after 3 years, when the view of the coach has become simply unbearable, I claimed the insurance. Their representative came and made some photos. And after several days they called back.
Image what they told me? "The damage is made by a customer!!!"
SURE [***]! I made a mistake sitting on your precious leather coach!
Eventually, even after long conversations with them they refused to do ANYTHING about the situation!
NEVER
BUY
ANYTHING
FROM
RAYMOUR & FLANIGAN.
They are cheaters. DOT.
Dennis
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