Not what was Promised

ComplaintsOnline StoresBidz.com

Complaint

0
David
Country: United States
Purchased a ring and a bracelet from Bidz.com. I carefully read the items description which said that the items are real genuine jewelry. I placed my order and in 3 weeks received the package.

As soon as I saw the word "imitation" in the description I contacted the sales requesting a refund and sent the items back.

They refused to accept the items and said they will only do it if I pay a restocking fee (15%). I am not paying a restocking fee for the items the misrepresented on their website.  It's been 2 months and I still waiting for their response and my refund.

Comments

  • 0
    purushotam
    my-comp-against-bid2win.homeshop18-17.8.19april-kojo-prizeme-jita-tha-vomujhe-nahi-milemy-cell-num-9953300607.9212083590addr-dist.gurgaon.vil.molahera
  • 0
    Loren
    But "I saw the word "imitation in the description"???  I don't get it?
  • 0
    Bidz.com
    Dear David,

    Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied with your experience. We assure you that we treat all customer feedback seriously. As a result of feedback like yours, we have made some changes that will allow our customers like you to return merchandise quickly. As a customer of ours you should feel confident in knowing that all of our items are backed by our 100%money back guarantee. If at any time you receive an item that is not as described you may return the item for a refund in full. Also, we have recently done away with our restocking fee. You can now return an item, for whatever reason it may be and receive a refund in full. This includes services and shipping. We are sorry that it took some trial and error and that you feel you were mistreated. Fortunately by submitting this comment, you have helped us make a change for the better. We sincerely thank you for your input and would like to hear from you regarding this post or any other concerns at improvements@bidz.com.
  • 0
    Daniel
    I bought the site named two clocks. Everything has been paid and I have not been sent yet for a month. Every week a woman named Amanda tells me wait a week after another one and for 32 days I have not received anything for which I have paid the sum of $ 274.93
  • 0
    Daniel
    Order #     Total     Ordered Date     Status     Tracking Info
    513832112     $274.93     12/11/2017 07:06:52 AM     Open

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