Refund/Cancellation non-help and

ComplaintsAirlinesCheapoair

Complaint

0
Eric
Country: Canada
Ok so my flight was cancelled due to a typhoon.
So I looked a cheapoair and almost finished transaction when the internet when the internet went out.  So I nevered booked the flights for 6 people to get my family back.  I tried call the company then to see if the flight ticket when through, but as you can read on the customer service review, they call desk was horrible so I thought I just leave it at that.

So to my supprised a few days later when I had internet, i saw a flight booked but not long booked for 6 people, but was booked in Dec 24 2015! Not for the days I want to find a flight home.

I have called customer service, but again my phone could not go through.  So I did a live message chat, I asked for a refund/transaction was not authorized. but Virgie said since they can check the online booking went through I cannot refund, only if you call within 4 hours.  So here I was explainning to her that I was stuck in the airport with spotty wifi, tired calling but cannot get through, all she can say is that she can cancell with a 300 US cancellation fee and can refund just part of the tickets cost!

I have said I have read on complaints panel like this that the fee can be waived for some people, but she said you need to speak to a different customer service or if you complaint basically (which speaks to the kind of poor customer relation they have and confirm all other poor review)

I will never do booking or go anywhere with Cheapoair.  Buyers beware!

Comments

  • 0
    CheapOair
    | 3 replies
    Eric, contact our sales office at sm@cheapoair.com and provide your 8 digit booking number. We will look into this and see what will be the best options for you.

    Regards,
    CheapOair.com
    • 0
      cheapoair replies to CheapOair
      | 2 replies
      The customer Eric booked a ticket for 6 people online July 25, we confirmed the reservation and also sent him an email confirmation the same day, which we see he received, and it was opened. Customer contacted our chat team on July 30 to request a refund, we agreed to cancel for a refund, less the refund penalties which he did not agree to.

      Customer chatted once again with agent and agreed to  the cancel fee this time, and to receive a refund of the balance. So this booking was seen by the customer but no contact with us for 5 days later. Below chat transcript: pax claims he never agreed to the charge and was only looking around. However, he entered his credit card, and a credit card is not needed to look around on our website. It appears he thought he had booked for July 25 but he booked for Dec. 24 .

      (6:26:40 PM) Eric: This ticket charge is unauthorized
      (6:27:05 PM) Eric: I have not authorize to purchest of ticket
      (6:27:17 PM) Eric: please help me nullify it
      (6:28:34 PM) Virgie: Eric, I have checked and can see that booking has been made by you online, the best you can do is to cancel the booking.
      (6:28:51 PM) Virgie: As per the records booking made by you.
      (6:29:35 PM) Eric: Um, no, I was browsing ticket online in Okinawa Airport on mobile with internet up and down
      (6:30:09 PM) Eric: the transaction never reached the end, but to my supprised i got a booking number emailed
      (6:30:18 PM) Eric: i have call by credit card to put a stop payment
      (6:30:36 PM) Eric: but when I called them today, they said it needs to be stopped by you, that is why I am here
      7:27:42 PM) Eric: Ok, so the same story.  I was stuck in Japan/Okinawa with my flight cancelled.  I was browsing other site to see if another company can get me out (that was July 25th).
      (7:28:13 PM) Eric: I was stuck in the airport with spotty wifi, so I was almost finished transaction but internet cancelled.
      • 0
        Eric replies to cheapoair
        | 1 reply
        ok after all that I see the cancellation fee is charged to my credit card dated to the date of the call, but where is the refund? I am not satisfied with anything, should not everything be of standard for good business practice. So basically if I argue more the deal will be better? Or you just want to tired the customer out with all this nonsense.  And nonsense is it, I see the cancellation fee charged, but as I also work in retail, the amount for the ticket should have been done at the same time.  Either you do cancellation fee and refund at the same time, not cancellation fee 1st and refund later, and who knows when. Why is this company so difficult to deal with. To all other reading out there I am charged 250 USD and my oringal ticket still not processed.

        Beware of cheapoair, just like all the other complaints out there. Fool me once same on your, fool me twice same on me,
        • 0
          CheapOair replies to Eric
          Refunds are not done like a retail credit. Tickets are all accountable through an airline accounting firm to make sure that only tickets that are allowed refunds get refunded. Travel agencies request the  refund and submit to ARC. They review the rules of the ticket and then forward to the individual airlines accounting department where the refund is then processed, and credited back to ones credit card. This process usually takes 1-2 billing cycles, therefore it's not an instant credit to ones charge card.

          CheapOair

Post a new comment