Sandals Resorts is ripping off with false "upgrades"!

ComplaintsCruises & ResortsSandals Resorts

Complaint

0
Mary Ann Brandon
Country: United States
Sandals Royal Bahamian called one week before travel to ask if we wanted to "upgrade" for $350.00 to SIX room categories above what we had purchased...promising all kinds of perks and amenities, and "Honeymoon Suite".  
NONE of what was promised did we get, our room (and the whole resort) was a DUMP, huge hair glob in my broken sink, black mold around entire bathtub, handles broken on tub and sink, room stunk, linens all worn out, view was of the rooftop of a restaurant...Of course when we asked about our "upgrade" no one knew anything about it, rude employees..etc etc.  I wrote an email of complaint WITH pictures, and sent a letter to the CEO.  My email response was , "so sorry, but no one else feels this way"  I wanted my "upgrade" amount back, which I did not get!  This was our second visit to a Sandals, so I am not just ragging on them, we will never go back!  $5000.00 (plus "upgrade") for 6 days is a huge rip-off for what we got!!

Comments

  • 0
    Samantha
    If you have been scammed by a timeshare company once, do not invest more money with the same company to try to fix the problem. In order to ensure a high volumes of sales, many timeshare scam companies show incredibly beautiful rooms to the potential clients to induce them into purchasing a luxury timeshare contract. When the client actually visits the resort, they are placed in a room of a far lower quality. I have heard from many people that they thought they were purchasing a larger unit, for example, a one or two bedroom unit, but when they visited the hotel, they were given a standard room. These are good articles about timeshare scams and how to get out of them:

    http://www.timesharescam.com/

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