customer service/ management
Complaint
Trisha Johnson
Country: United States
I ordered the Proactiv solution and had a horrible reaction, my face broke out even worse! I called to cancel my order and they confirmed, then 6 months later I received a package of Proactiv solution and was charged $47.18. I then called again to see what to do and they said to return the package. I then had to pay $9.50 to send it back!
Then I called 2 weeks later (thinking that was enough time for them to receive the package) and they were very unhelpful. The had no record of the package and was NOT going to reimburse me for anything!!!!
Then I called 2 weeks later (thinking that was enough time for them to receive the package) and they were very unhelpful. The had no record of the package and was NOT going to reimburse me for anything!!!!
Comments
There is no way beyond shutting down access to your money to stop them from continuing to take it.
File fraud disputes with your bank, and have them block the card number or close the account due to fraud to prevent additional fraudulent charges.
There is no reliable way beyond shutting down access to your money to stop them from continuing to take it.
File fraud disputes with your bank, and have them block the card number or close the account due to fraud to prevent additional fraudulent charges. If you dispute within 60 days of the statement date of the statement showing the disputed charges, your bank can reverse them under FRB Reg. E or FCBA.
FTC recently shut down a similar group of scams run by Jesse Willms.
http://www.ftc.gov/os/caselist/1023012/index.shtm
File fraud complaints with FTC, your state Attorney General, and at www.ic3.gov