Lying, thieving, coopting likely honest people who have to lie to work

We had several family members in different locales on Rogers plans.  I cannot think of a single billing that was transparent and correct.  Every time we complained there was the usual runaround.  Data overages were ridiculous.  Never leave data on or allow push notificatons!  If anyone reached their limit, Rogers promised a free text to notify that customer.  Never happenned and a couple of their "customer service agents" (what a laughable title for trained con-artists) deny that they do that.  I mated a phone to a credit card on application. The first bill that included a late charge.  A call to a CSA results in an explanation that credit card paid service applications take a long time to process, hence the late charge.  However, if I provide the same credit card number to her, she can process the payment immediately.  "But you already have my credit card number on the customer screen in front of you!"  That is for a different payment or billing department's use.  She cannot use that information and you late charge stands and must be paid.  Could I speak to a supervisor -- not possible at this time --- get back in the phone queue.  Our family are recovering Rogers customers and well into the 12 steps.  We invite you all to join us.