PAIN IN THE...
Complaint
Tara
Country: United States
I ordered this product via Guthy Renker. The "customer service" rep DID tell me if not satisfied, I would get my money back... which hey (as they say) I had nothing to lose right? (They happened to leave out the part that my account would be automatically charged over $100 on a regular basis). After trying WEN for 2 weeks, I gave up, it was not the right product for my hair. So I returned the product as per their instructions. A few weeks later I received another WEN package, & after calling... I was told to return that too, & they would "take care of it". Well, it took 9 months for them to "take care of it", they kept sending, I kept returning, AND THEY KEPT CHARGING! Long story short, it's finally over... Only because I took care of it, I got a new account (as per my credit card co.'s advice), the SCAM was finally over, GR/WEN stopped sending the product because they no longer could access my account. NEVER, EVER, EVER, order through this company... they still have not credited me all their charges!
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