"Special Offers"
Complaint
Eddie McKinney
Country: United States
Here is a copy of email and response sent to directv in response for a "special offer"
Thank you for your response, due to directv's automated services you should be able to find what was offered to me at xxxx xxxx xx which was basically the same package I have now at 122 Burnette Rd Marion NC except that you offered me hookups in I believe 4 rooms, a dvr type recorder and a rate that was very much lower than I am paying now. However the people I speak to on the phone all say that because I already hve service at xxxxxxxx xxx that I would not be "coming back or a new customer" so I am not eligleble for the "special offer". My wife called today about trouble we are experienceing due to a house fire and she had the normal run a round of unplug, plug, turn off, turn on that out sourcers only know how to give. ell after all that it seems that we would have to wait somewhere around 4 days before someone could help. I pay for monthly service and NEVER has anything been done to compensate. My cell # is 828-925-1000 if someone would like to contact me by phone. I promise you will not have to Press 1 for english or 2 for billing or 3 for tech support, you will receive a live one on one conversation once the phone is answered. Thank you, xxxxxx a once satisfied customer. PS: I am also sending a copy to Contact DIRECTV Office of the President which probably means someone in outsourceing will receive again and not Ellen Filipiak VP of Customer Care at Directv.
----- Original Message -----
From: "DIRECTV Customer Service" <directvcustomercare@directv.com>
To: xxxxxxxxxxx.com
Sent: Subject: Long time customer, canceling? [Reference #: xxxxxxxxxxx]
Subject
---------------------------------------------------------------
Long time customer, canceling?
Discussion Thread
---------------------------------------------------------------
Response (Lexxel T. - 10xxxx52) -
Dear Mr. XXXXXXX,
Thank you for writing. We appreciate your business and we want to keep you as a customer. We need to speak with you to help you get the programming you're looking for at the best possible price. Please call us at 800-531-5000 so we can assist you.
You are very important to us and we look forward to serving you for years to come!
Thanks again for allowing us to respond to your concerns.
Sincerely,
Lexxel T.
Employee ID 10xxxxx52
DIRECTV Customer Service
P.S. Have a question? Anytime, any topic, instant answers - support.directv.com The Answer Center provides you helpful information, 24/7, all at your fingertips.
Customer By Web Form (xxxxx xxxxxx) -
I would like to know if Directv will give me the same offers I receive in the mail asking me to "come back to directv" at my home which is less than fifty yards from where my service at xxxxxxxxxxxx was located. If Directv WILL NOT give the same offer please let me know and I will call Charter cable service. I have contacted Directv by phone mumerous times and no one seems to help, every word is like they are reading off a board. Thank you
PS I would appreciate a call from someone who make a decision.
[---xxxxxxx xxxx xxxx---]
Thank you for your response, due to directv's automated services you should be able to find what was offered to me at xxxx xxxx xx which was basically the same package I have now at 122 Burnette Rd Marion NC except that you offered me hookups in I believe 4 rooms, a dvr type recorder and a rate that was very much lower than I am paying now. However the people I speak to on the phone all say that because I already hve service at xxxxxxxx xxx that I would not be "coming back or a new customer" so I am not eligleble for the "special offer". My wife called today about trouble we are experienceing due to a house fire and she had the normal run a round of unplug, plug, turn off, turn on that out sourcers only know how to give. ell after all that it seems that we would have to wait somewhere around 4 days before someone could help. I pay for monthly service and NEVER has anything been done to compensate. My cell # is 828-925-1000 if someone would like to contact me by phone. I promise you will not have to Press 1 for english or 2 for billing or 3 for tech support, you will receive a live one on one conversation once the phone is answered. Thank you, xxxxxx a once satisfied customer. PS: I am also sending a copy to Contact DIRECTV Office of the President which probably means someone in outsourceing will receive again and not Ellen Filipiak VP of Customer Care at Directv.
----- Original Message -----
From: "DIRECTV Customer Service" <directvcustomercare@directv.com>
To: xxxxxxxxxxx.com
Sent: Subject: Long time customer, canceling? [Reference #: xxxxxxxxxxx]
Subject
---------------------------------------------------------------
Long time customer, canceling?
Discussion Thread
---------------------------------------------------------------
Response (Lexxel T. - 10xxxx52) -
Dear Mr. XXXXXXX,
Thank you for writing. We appreciate your business and we want to keep you as a customer. We need to speak with you to help you get the programming you're looking for at the best possible price. Please call us at 800-531-5000 so we can assist you.
You are very important to us and we look forward to serving you for years to come!
Thanks again for allowing us to respond to your concerns.
Sincerely,
Lexxel T.
Employee ID 10xxxxx52
DIRECTV Customer Service
P.S. Have a question? Anytime, any topic, instant answers - support.directv.com The Answer Center provides you helpful information, 24/7, all at your fingertips.
Customer By Web Form (xxxxx xxxxxx) -
I would like to know if Directv will give me the same offers I receive in the mail asking me to "come back to directv" at my home which is less than fifty yards from where my service at xxxxxxxxxxxx was located. If Directv WILL NOT give the same offer please let me know and I will call Charter cable service. I have contacted Directv by phone mumerous times and no one seems to help, every word is like they are reading off a board. Thank you
PS I would appreciate a call from someone who make a decision.
[---xxxxxxx xxxx xxxx---]
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